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Remote Jira Service Desk & SLA Manager

Oxley Enterprises, Inc.

Stafford, VA
  • Remote job

Oxley Enterprises, Inc. is looking for a Service Desk/Ticket Manager to oversee the operational backbone of service delivery for the Department of Veterans Affairs. This role is critical in managing Jira workflows, SLA compliance reporting, and ensuring clear communication across multiple applications. The ideal candidate should have at least 5 years of experience in IT service management, as well as a Bachelor's degree in a related field. The position offers a remote opportunity with competitive compensation and comprehensive benefits. #J-18808-Ljbffr Oxley Enterprises, Inc.

Vacancy posted 1 day ago
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