Remote Jira Service Desk & SLA Manager
Oxley Enterprises, Inc.
- Remote job
Oxley Enterprises, Inc. is looking for a Service Desk/Ticket Manager to oversee the operational backbone of service delivery for the Department of Veterans Affairs. This role is critical in managing Jira workflows, SLA compliance reporting, and ensuring clear communication across multiple applications. The ideal candidate should have at least 5 years of experience in IT service management, as well as a Bachelor's degree in a related field. The position offers a remote opportunity with competitive compensation and comprehensive benefits. #J-18808-Ljbffr Oxley Enterprises, Inc.
- ...Limited Company is seeking an experienced Service Desk Manager to lead their Technical Service Desk.... ...overseeing IT incidents, ensuring SLA compliance, and driving continuous service... ...the ability to manage both onsite and remote teams in a mission-focused environment....Remote work
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- ...Company | Contract Onsite - Service Desk Manager Washington, United States | Posted... ...ensuring timely resolution, SLA compliance, strong customer... ...ability to manage onsite and remote support teams in a high-... ...such as ServiceNow, BMC Helix, Jira Service Management, Freshservice...Remote workContract work
- ...performance. Position Summary The IT Service Desk Manager is responsible for leading... ...frontline support, ensuring SLA compliance. Define and... ...including the ITSM platform, remote support tools, and asset tracking... ..., ServiceNow, FreshService, Jira, or equivalent). Excellent...Remote workWork at officeVisa sponsorshipWork visa
- ...career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida.... ...network problems and proficiency in using remote support tools and ticketing systems.... ...Knowledge of ITSM tools such as ServiceNow and Jira. Experience with scripting or...Remote workWork at office
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- ...Service Desk Manager Client First Technologies currently is seeking a Service Desk Manager in support... ...organization. This is a full-time, remote position. CFT offers a full benefits... ...) Proven ability to lead teams in SLA-driven environments requiring rapid response...Remote workFull time
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$45 - $52 per hour
Incident and Problem Manager Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $45.00 - $52.00 / hour Description IronOrbit is... ...Familiarity with MSP performance metrics, SLA reporting, and continual service improvement...Remote workPermanent employmentFull timeShift workNight shift- Service Desk Manager Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed... ...of the service desk (headquarters and remote offices), ensuring timely and effective... ..., and workload distribution to meet SLA commitments Ensure consistent delivery...Remote workWork at officeNight shift
$100k - $125k
Renew Cannabis Co. is seeking a Service Desk Manager to oversee a team of analysts and ensure the delivery of high-quality IT support. This remote role requires strong leadership skills and a commitment to ITIL best practices. You will manage IT operations across multiple...Remote job- ...Position Summary: The Service Desk Manager is responsible for leading the... ...assign priorities, and ensure SLA compliance. Develop, track... ..., ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance... ...device management, and remote support tools....Remote work
$100k - $125k
Multi-Site Service Desk Manager Department: IS&T Employment Type: Full Time Location: Shield Technology Partners - Remote Reporting To: Ryan Eastman Compensation: $100,000 - $125,000 /... ...covering ticket hygiene, queue management, SLA adherence, time entry discipline,...Remote workFull timeLocal area- Digital Management Llc is seeking a Mid Service Desk Manager to oversee deskside support operations in Atlanta, Georgia. You will manage ticket assignments, ensure SLA requirements are met, and provide vital coordination during public health events and system upgrades....
- Dhaka Technology Limited is looking for a Service Desk Manager in Washington, United States, to lead operations of a customer-focused Technical... ...incidents and service requests, ensuring timely resolutions and SLA compliance. The ideal candidate will possess strong service...
- ...ApplyLogic is a fast-paced Service-Disabled Veteran-Owned... ...problems. Service Desk Lead We’re looking for... ...frontline support staff, manage ticket flow and escalations... ...workflows Monitor SLA compliance for first response... ...11, Microsoft 365, remote support tools, and account...Remote workTemporary workWork at office
$80k - $90k
...day‑to‑day operations of the IT Services Support Team. Identifies,... ...Agreements (SLAs) are met. Assists the Manager with Level I/II onboarding and... ...Location: IronOrbit - Remote Compensation: $80,000 - $9... ...Management Meet customer SLA’s Follow‑up if necessary or...Remote workMonday to FridayShift work$37k - $62k
...Job Description Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. Must be a U.S. Citizen with an active DoW Secret Clearance. Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for...Remote workHourly payContract workTemporary workWork experience placementRelocation package- ...respond to support needs through service desk tickets, walkups, phone, and... ...responsible for functional management of local IT support personnel... ...with the agreed‑upon SLA’s. Manages and communicates IT... ...geographically dispersed team, including remote coaching and performance...Remote workFor contractorsLocal areaShift work
$102.5k - $136.5k
...Technical Support Manager - West Coast/Pacific Time Zone US – Remote – Washington (Redmond, Tacoma, Olympia), Oregon (... ...escalation workflows, and consistent SLA excellence. Technical Escalation &... ...with Knowledge‑Centered Service (KCS) methodology. Experience with...Remote workLocal areaFlexible hoursShift work- ...Role - Service desk lead Location - Morrisville, NC(Onsite) Contract... ...like incident & change management and all supporting activities... ...management activities into a remote model, and provide oversight... ...select timelines. • Overall SLA management - Operation interaction...Remote workContract workFlexible hours
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$100k - $125k
...Service Desk Manager Chicago, Illinois, United States The Role The Service Desk Manager will manage a team of Service Desk Analysts... ...collaborative and growth-oriented environment. This is a remote position, but Chicagoland area candidates are preferred. Service...Remote workWork at officeNight shiftWeekend work- ...Support Manager TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The Support Manager is responsible... ...culture. The role holder can work remotely, but the position is open to... ..., assignment, and SLA adherence Manage backlog,...Remote workWorldwideShift work
$115k - $140k
...As JSSI’s Technical Support Manager, you’ll lead and mentor a team... ...ticketing platform and overall Service Desk operations, coordinating with... ...is at capacity to keep us on SLA. Duties and Responsibilities... .... Coordinate the support of remote office locations and warehouse...Remote workFull timeWork at office- ...highly experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position... ...support, enterprise endpoint management, and asset lifecycle... ...operations in a hybrid onsite/remote environment. Ensure service... ...management environments with defined SLA requirements. Minimum five...Remote workContract workTemporary workLocal areaFlexible hours
$60k - $70k
...Technical Support Manager Headquartered in Oregon, Foureyes® is a remote-first company with employees in two dozen states... ...documentation, digging through old JIRAs, or thumbing through Slack... ...related roles with a focus on customer service for SaaS products ~ Experience...Remote workFull timeSummer workLive inShift work- TEKsystems is seeking a highly organized Scrum Coordinator for their Hartford, CT team. This role balances technical Jira administration with process facilitation, ensuring SAP technical squads remain aligned. Responsibilities include leading Scrum ceremonies, administering...Remote job
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