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Mid Service Desk Manager: Lead SLA-Driven IT Support

Digital Management

Digital Management Llc is seeking a Mid Service Desk Manager to oversee deskside support operations in Atlanta, Georgia. You will manage ticket assignments, ensure SLA requirements are met, and provide vital coordination during public health events and system upgrades. The ideal candidate holds a Bachelor's degree in Information Technology with 2-4 years of service desk management experience. DMI values integrity, collaboration, and innovation, offering a rewarding culture and various employee benefits. #J-18808-Ljbffr Digital Management

Vacancy posted 4 days ago
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