Mid Service Desk Manager: Lead SLA-Driven IT Support
Digital Management
Digital Management Llc is seeking a Mid Service Desk Manager to oversee deskside support operations in Atlanta, Georgia. You will manage ticket assignments, ensure SLA requirements are met, and provide vital coordination during public health events and system upgrades. The ideal candidate holds a Bachelor's degree in Information Technology with 2-4 years of service desk management experience. DMI values integrity, collaboration, and innovation, offering a rewarding culture and various employee benefits. #J-18808-Ljbffr Digital Management
- DMI (Digital Management, Inc.) in Atlanta, Georgia, is looking for a Mid Service Desk Manager to oversee deskside support operations, manage service desk tickets, and ensure compliance with IT services standards. You will guide the team through various IT support logistics...Suggested
- DMI is a leading provider of digital services and technology solutions, headquartered... ...on end-to-end managed IT services, including... ...development, DMI supports public sector... ..., LLC is seeking a Mid Service Desk Manager to join us.... ...CSC), ensuring that SLA requirements are met...Suggested
- About DMI DMI is a leading provider of digital services and technology solutions... ...on end-to-end managed IT services, including... ...application development, DMI supports public sector... ..., LLC is seeking a Mid Service Desk Manager to join us.... ...), ensuring that SLA requirements are...Suggested
- Mid IT Asset Management Specialist DMI, LLC is seeking a Mid Level IT Asset Management Specialist to... ...with procurement and finance teams to support budgeting and purchasing decisions for... ...and procedures to improve efficiency. Lead asset deployment, retrieval, and...Suggested
- Digital Management LLC is seeking a Mid Level IT Asset Management Specialist in Atlanta, Georgia. The role focuses on overseeing the full lifecycle management... .... DMI values integrity and collaboration, offering a supportive and diverse work environment with various employee...Suggested
$80k - $90k
...Technical Leadership Manage a team handling... ...point between Tier 3 support and additional VA support... ...ensuring they meet SLA for response and resolution. Lead Problem Management... ...~5-10+ years in IT support, with 3+ years... ...integrations with cloud services. Core...Permanent employmentContract workWork at office- ...Description: The Support Manager is responsible... ...platform. This role leads incident response,... ..., and continuous service improvement... ...incidents to ensure SLA adherence and operational... ...APIs, event-driven architectures, cloud... ...with business and IT teams. Produce...Work experience placementWork at officeLocal area
- DMI, LLC is seeking a Mid Service Desk Manager to join our team in Atlanta. The candidate will oversee deskside support operations, manage Level 2 tickets, and coordinate IT logistics during emergencies and upgrades. The role requires a IT-related bachelor’s degree and...
$111.4k - $150k
...A government services provider in Atlanta is seeking a Call Center Operations Manager to oversee daily call center functions and ensure compliance with program SLAs and federal standards. The ideal candidate will have a Bachelor's degree, 7-10 years of relevant experience...- ...Position: L2 Deskside Support Engineer... ...Responsibilities Service Delivery & Field... ...including portfolio managers, traders,... ...teams. Deliver desk-side support during... ...cross‑functional IT teams for priority... ...with strict SLA (Service Level Agreement... ...of SLA‑driven support in fast‑...Immediate startRemote work
$55.13k - $69.5k
...Georgia Southern is supporting the demand for... ...Department Information IT Support Automation... ...The IT Support Manager - is a hands-on, technical... ...with established Service Level Agreements (... ...systems, and event driven programs Remain... ...the USG Service Desk at (877) 251.2644,...Work experience placementWork at officeWeekend workAfternoon shift- PowerPlan, Inc. is seeking a Customer Support Specialist in Atlanta, Georgia. This hybrid role focuses on combining technical problem-solving and customer communication to help clients achieve business goals. You will effectively resolve customer issues and communicate...
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor... ..., high‑quality support for incidents and service... ...requests. The role manages ticket queues,... ...consistently met in a federal IT environment. The... ...indicators such as SLA compliance, ticket... ...experience (team lead or supervisor) in a...Contract workWork at officeShift work- Todyl is seeking a highly driven Technical Support Engineer III to diagnose, troubleshoot, and resolve complex product and system issues for... ...knowledge base content, troubleshooting guides, and best practices for MSPs and mid-size IT environments. #J-18808-Ljbffr Todyl
- Technical Support Engineer III Todyl puts... ...MSPs, MSSPs, and Mid‑Market IT Professionals. We... ...seeking a highly driven, deeply technical... ...engineering, product management, and quality... ...MSPs, MSSPs, or IT service providers. Hands... ...junior engineers, leading technical...
- ...Position Summary The Desktop Support Technician provides first... ...of contact for help desk requests and coordinates with the IT Manager and outsourced IT vendors... ...offboarding within defined SLA, including account... ...triage with the managed service provider (LayerCake) under...Work experience placementCasual workWork at officeRemote workDay shift
- ...MacStadium MacStadium is the leading provider of enterprise‑... ...As a Senior Technical Support Engineer, you will be... ...Tier 1 ticket flow — managing tickets routed from the... ...working in a CLI‑driven environment and reading... ...genetic information, and service in the military. #J-188...Remote work
$64k - $90k
...backed by Goldman Sachs Asset Management, B Capital, Steadview Capital,... ...3. As a part of the Technical Support Engineering team at MoEngage,... ...constructive feedback to team leads , product and engineering team... ...Seniority level Seniority level Mid-Senior level Employment type...Full timeRemote workWorldwideFlexible hoursShift workWeekend work- ...Retail Logistics | Warehouse Management Systems Application... ...Integration Frameworks. Production Support: Proven experience in... .../problem management, and service request handling in SLA‑driven environments. Soft Skills... ...communication skills to lead triage discussions...Contract work
- ...Description Job Description Guest Services / Front Desk Supervisor Our Culture: We are a... ...Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the... ..., innovation, showing respect, being driven by excellence, being community-focused...Local areaFlexible hoursShift work
$95k - $115k
Overview Customer Success Manager, Mid‑Market at monday.com located in Atlanta, GA. The role... ...digital transformation and AI adoption. Data‑Driven Growth : Use behavioral data and product... .... High‑Level Technical Enablement : Lead deep‑dive consultations and technical workshops...Work at officeLocal areaRemote workVisa sponsorship- ...detail oriented Technical Support Engineer to join our... ...software engineers, product managers, and operations leaders... ...in enterprise support, IT support, or as a... ...Resources Seniority level Mid‑Senior level... ...-time Job function IT Services and IT Consulting #J-1...Full timeWork at officeWork from home
- Iterable is seeking a Senior Technical Support Specialist who will engage with clients and... ...requires a passion for technology and customer service, as the successful candidate will... ...Iterable offers a dynamic work environment driven by innovation and collaboration. #J-1880...
- ...Jobline ZR is seeking a Staff Operational Support Engineer (L2) in Atlanta, GA to own... ...Support, Engineering, and DevOps teams, lead incident bridges, and drive automation-first... ...ownership, IaC-based production changes, and AI-driven operations to improve #J-18808-Ljbffr...Full time
$66.18k - $100.1k
SICK is one of the world’s leading solutions providers for sensor-based... ...providing initial technical support on SICK’s Sensor products and... ...SICK, and providing a level of service that exceeds expectations. Key... ...on Service Level Agreements (SLA) for key customers, priorities...Full timeWork at officeWorldwideMonday to FridayNight shiftWeekend work$70k - $87k
...have experience with Rental Man Support. Analysis, Design, Coding,... ...individual contributor and/or team lead for the most complex computer... ...Job Details Seniority level: Mid-Senior level Employment type:... ...Technology Industries: IT Services and IT Consulting Location &...Contract work$18.5 per hour
...Mexico is looking for an IT Technician I. This is... ...for an entry to mid-level help desk technician who is looking... ...routine issues, build and manage workstations and... ...Exhibit excellent customer service skills as related to... ...system. Provides technical support to users by...Work experience placementWork at office- ...Director of End User Services to lead the... ...of our end user support ecosystem. This... ...modernize asset management and inventory control... ...roadmap for AI-driven automation... ...Partner with IT, Security, and... ...across service desk, desktop support... ...backlog burn‑down, SLA tracking). Baseline...Shift work
- DMI (Digital Management, Inc.) is looking for a Mid Level IT Asset Management Specialist to oversee the lifecycle management of IT assets. The role includes maintaining asset databases, conducting audits, and managing software licenses. Successful candidates will have experience...
$6,000 per month
...Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part... ...Job Overview: Responsible for leading the IT Finance activities including the planning... ...and recommendations to local management. Monitoring of SLA and Transfer pricing management Responsibilities...Temporary workWork experience placementWork at officeLocal areaRelocation packageFlexible hoursShift work
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