Customer Success Manager, Mid-Market at monday.com

Overview Customer Success Manager, Mid‑Market at monday.com located in Atlanta, GA. The role is a hybrid position based in the Denver office where you will act as the technical architect of digital evolution for our B2B clients. Responsibilities Champion AI‑Led Transformation : Act as the primary advisor on how clients can leverage our AI suite to automate workflows, generate insights, and scale operations. AI Consulting : Build client trust and solve challenges with expertise in monday.com platform, APIs, and integration logic. Strategic Architecture : Translate complex business challenges into automated solutions within the platform. Drive Organizational Change : Identify high‑impact opportunities for digital transformation and AI adoption. Data‑Driven Growth : Use behavioral data and product usage insights to design communication strategies that drive expansion and maturity at scale. High‑Level Technical Enablement : Lead deep‑dive consultations and technical workshops that move beyond “how‑to” to “how‑to‑scale.” Voice of the Future : Represent the technical voice of the customer to Product and Engineering, influencing roadmap for AI and integration features. Cross‑Functional Partnership : Collaborate with Consulting and Product teams to uncover upsell and expansion opportunities rooted in technical solutioning. Qualifications 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting. Technical Literacy : Comfortable with APIs, data flows, and troubleshooting integration logic. AI Curiosity : Deep interest in generative AI and ability to translate AI capabilities into tangible business value. Change Management DNA : Experience guiding large organizations through software transitions or process overhauls. Executive Presence : Superb communication skills and ability to establish technical credibility with stakeholders and C‑suite executives. Analytical Mindset : Uses data to segment business books and identify the next “big win” for clients. Adaptability : Positive, high‑energy attitude with the ability to thrive in a fast‑paced, evolving technical environment. Bonus : Prior experience in strategy consulting or business process mapping. What monday.com can offer you Competitive salary and benefits, with a range of $95K – $115K. Equity incentive program eligibility for certain roles. Monthly stipends for food, wellness, and commuter/remote work. Fully dedicated learning and development program with workshops and AI tools training. Recognition as a “Best Place to Work” and “Great Place to Work” certified environment. Diversity, inclusion, and belonging initiatives through Employee Resource Groups. Global work environment with colleagues in NewYork, TelAviv, London, Sydney, SãoPaulo, Tokyo, and more. Comprehensive medical, dental, and vision insurance, generous paid time off, fully paid parental leave, automatic 401(k) contributions, ESPP. Visa sponsorship for this role is not available. Equal Opportunity Employer monday.com is a proud equal‑opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr monday.com