IT Support Manager

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

IT Support Automation

Job Summary

The IT Support Manager - is a hands-on, technical leader who is responsible for delivering a high-quality support experience for faculty, staff, students, alumni, and other external partners. The IT Support Manager is responsible for overseeing the day-to-day IT Support, which includes managing and training staff, helping develop and enforce policies and procedures, and ensuring quality customer support. The IT Support Manager has strong leadership and communication skills which helps meet and exceed performance expectations. The IT Support Manager must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations. This position will also help guide changes in the department as support models continue to evolve and the needs of the university change.

Responsibilities

• Manage a team of IT Support Staff and Students to support and deliver support in accordance with established Service Level Agreements (SLAs)
• Develop, manage, and deliver training for IT Support staff
• Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
• Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and
  
  
  nature
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
• Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
• Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
• Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• Three (3) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Ensure compliance of FERPA and other privacy and security protocols dealing with student education records within the department

Preferred Educational Qualifications

• Master' Degree

Preferred Experience

• Five (5) or more years of experience
• Two (2) or more years of supervisory experience
• Three (3) or more years of experience in a higher education environment
• Experience with Enterprise and/or Line-Of-Business applications
• Experience at a multi-campus institution

Proposed Salary

$55,126 - $69,500

This is an exempt position paid on a monthly basis.


Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Respond quickly to customer issues, learn and adapt to new technologies
• Troubleshoot and escalate issues to ensure customer satisfaction
• Ability to multi-task and use independent judgment
• Manage competing demands and adapt to frequent changes
• Learn and adapt to new technologies and interpret to provide solutions for customer needs or issues
• Possess a superior work ethic
• Strong organizational skills with the ability to prioritize, multi-task, address issues quickly and professionally, and meet deadlines
• Demonstrated ability to work in cross-functional environment

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Knowledge of Divisional application servers and information systems installed; understand risk, recommend preventive measures and respond to incidents
• Knowledge of various hardware and software systems, integrated systems, and event driven programs
• Remain current on technology changes to respond quickly to customer issues
• Proven experience in IT operations
• Understand how to resolve client/server computing issue

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Must be highly analytical, have a passion for details, and capable of translating analytical insights into action

Apply Before Date

August 24, 2026

Application review may begin as early as July 20, 2026.


Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io .

For technical support, please call the USG Service Desk at View phone number on click.appcast.io, or email View email address on click.appcast.io .


USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: View phone number on click.appcast.io.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.
• Work week may extends to evenings, weekends and/or holidays.
• Stand, bend, walk and lift as needed throughout the day.
• Ability to work on call after hours.
• Required to manage multiple complex projects simultaneously under pressure of deadlines and working in a fast paced information technology environment.

Background Check

• Position of Trust + Education