Scheduler/Operations Coordinator (Part Time) - Dearborn, MI

Operations Coordinator

Do you have scheduling and office management experience? Do you want to help children thrive? If you said yes, come and join our admin team supporting passionate behavior therapy professionals as they provide treatment to children and families in our community! As the Operations Coordinator for our Dearborn clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily!

Part time availability required:

Monday-Friday 7:15am-12:15pm & Saturday: 10am-2pm (as needed)

Operations Coordinator Responsibilities:

Daily Duties:

-Opening Building

-Daily Call outs (due by 8:15am)

-Intake Assistance

-Authorization Assistance

-Answers scheduling emails pertaining to DWINH, Intake or Auths

Weekly Duties:

-Audit DWINH OPS forms

-Audit Patterns East Excel Sheets

Administrative Support:

• Partners with Operations Managers for drive folder and file organization
• Evaluate, report and correct risks/compliance concerns
• Work with other departments for timely paperwork and task completion
• Assists in the completion of accreditation tasks and responsibilities
• Completes work accurately and timely, meeting deadlines

Customer Care:

• Provide excellent customer service to clients, external and internal business partners
• Maintains office supply inventory as needed.
• Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed
• Completes or assists in the completion of client file requests
• Partners with the Client Service Management team to assist in gathering paperwork requests (authorizations, consents, Explanation of Benefits, etc.)

Core Values:

• Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third party stakeholders.
• Maintains confidentiality of Personal Health Information (PHI) and other privileged information
• Performs other responsibilities as assigned

Benefits:

• Access to National University with 15% discounted rates towards coursework
• Employee Assistance Program (EAP) (available to all employees)
• Health/vision/dental Insurance (eligible employees)
• 401K plan (both part-time and full-time eligible)
• Earn PTO (full-time employees)
• Generous Employee Referral Program

Who We Are:

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients is our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.