Consumer Loan Processor

Consumer Loan Processor

Grade Level: VIII

Department: Consumer Lending

FLSA: Non-Exempt

Reports Directly To: Consumer Lending & Asset Recovery Manager

Function: Performs administrative and clerical duties to process and document loans according to credit union policy and regulatory guidelines.

Duties and Responsibilities:

1. Must meet our service standards as evaluated by our internal and external members:

• Greet with a prompt, friendly welcome

• Treat with courtesy and respect

• Offer undivided attention

• Take ownership of situations and follow through

• Provide accurate information and helpful solutions

• Do all I can to improve your financial life

• Thank you for your business

2. Complete loan documents and disburse loans.

3. Check documents for proper security interest, legal description, closing date and signatures.

4. Provide clerical support for Home Equity Lending, Indirect Lending and Auto Draft Programs including updating loan data in the credit union's computer systems.

5. Review applications and verify accuracy; conduct loan interviews with members.

6. Explain loan programs to members, evaluating their needs and recommending loan options

7. Perform quality control for loan closed at branches, e-signatures and Indirect Dealers and Indirect Merchant loans.

8. Assist members and employees with requests, questions, and problems regarding lending services.

9. Maintain a tracking system & procedures to monitor that the required documentation is received & maintained according to policies and procedures.

10. Ensure that the documentation of credit union security interest is accurate and up to date.

11. Monitor and prepare releases and other paperwork for paid loans.

12. Assist members in filing Life, Disability and Gap/DPW Insurance Claims

13. Review and process mail & emails, ensuring information and documents are properly processed and filed.

14. Handles gathering and reporting of HMDA Information to Government

15. Scan and maintain loan related documents in optical storage system

16. Order, Stock and maintain adequate supplies for the Lending Area

17. Process Skip-A-Pay requests as part of the Skip-A-Pay program and Loan Modification as part of the payment Assistance Program.

18. Performs additional duties as assigned.

Positions Specifications

Education: Undergraduate degree or equivalent.

Advanced course work in Lending Regulations and Policies

Experience: Five years to seven years experience in a processing capacity.

Some supervisory experience.

Skills: PC literate. Proficient in Word, Excel, Lending Software.

Excellent oral and written communication skills.

Ability to collect and analyze data.

Strong problem-solving/decision-making skills.