IT Support Engineer, Corporate

Everlywell is a digital health company pioneering the next generation of biomarker intelligencecombining AI-powered technology with human insight to deliver personalized actionable health answers. We transform complex biomarker data into life-changing insightsseamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens.

Over the past decade Everlywell has delivered close to 1 billion personalized health insights transforming care for 60 million people and powering hundreds of enterprise 2025 an estimated 1 in 94 U.S. adults received an Everlywell test solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale were breaking down barriers closing care gaps and unlocking a more connected healthcare experience that is smarter faster and more personalized.

Were looking for a polished service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch high-reliability support for our executive team.

Youll be responsible for ensuring a seamless experience across devices AV systems collaboration tools and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch youll be the local face of ITproactive calm under pressure and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace Jamf Okta Zoom) with the finesse required to support C-suite leaders and sensitive environments. Were a mission-driven company operating in a HIPAA-regulated space so attention to detail and discretion are essential. This role may require occasional travel within the US.

What Youll Do:

• Administer and support Google Workspace Zoom Slack and other core SaaS tools including user provisioning and access management.
• Deliver in-person support at our Austin office resolving hardware software and connectivity issues with professionalism and empathy.
• Provide executive-level support ensuring devices meetings travel tech and day-to-day systems are reliable secure and responsive.
• Set up configure and maintain employee laptops (primarily macOS) ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings events and executive communications.
• Manage onboarding and offboarding tasks including equipment provisioning account setup and welcome orientation.
• Triage and resolve IT tickets via help desk systems Slack Zoom and emailprioritizing clarity speed and accountability.
• Collaborate with IT and Security on automation process improvements and internal documentation to enhance the employee tech experience.
• Automate repetitive processes to ensure fast accurate and secure end user support with minimal human interaction where appropriate.
• Ensure all support activities comply with HIPAA SOC 2 HITRUST and internal security standards.

What Were Looking For:

• 35 years of experience in IT systems support preferably in a SaaS or fast-paced hybrid environment.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• An ability to quickly troubleshoot both wireless and wired networking issues.
• Experience with Google Workspace Zoom and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skillsespecially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision often with competing priorities.
• Clear understanding of IT operations within security-conscious environments (HIPAA SOC 2 HITRUST).
• A strong service-oriented mindset with a friendly attitude and a genuine desire to help.

Bonus Points For:

• Experience with Okta Auth0 or other identity platforms.
• Familiarity with AWS infrastructure or other cloud admin responsibilities.
• Hands-on knowledge of Jira and Confluence.
• Scripting or automation experience (e.g. Bash Python or AppleScript).
• Exposure to endpoint detection compliance tooling and IT auditing best practices.

Why Youll Love Working Here:

• Mission-driven company improving access to healthcare
• Fast-moving startup environment with enterprise-level backing
• Open vacation policy (for salaried team members)
• Employee discounts and paid parental leave
• Comprehensive health benefits and 401(k)
• Supportive people-first IT culture with a security mindset

If youre someone who thrives in both high-stakes environments and everyday tech troubleshootingwho can support a C-suite one moment and automate a workflow the nextwed love to meet you.

Security Notice : Everlywell never requests fees payment or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @ or @. To ensure your application is secure always apply directly through our official careers page at

Required Experience:

IC