Customer Service Representative

Job Description

Job Description

We are looking for a customer-focused individual to support daily operations at a busy testing center in Michigan. This Long-term Contract position is ideal for someone who enjoys working with the public, stays organized in a structured office environment, and can handle administrative tasks with accuracy and care. The role involves assisting test takers throughout the check-in and exam process while helping maintain a secure, orderly setting. Candidates should be comfortable with onsite work, flexible scheduling, and regular Saturday availability.

Responsibilities:
• Welcome visitors in a courteous manner, confirm their identification, and guide them through the check-in process.
• Complete candidate registration activities and prepare required testing documentation with a high level of accuracy.
• Capture and document fingerprint information when required by testing procedures.
• Observe examinees during testing sessions to help ensure compliance with site rules and security standards.
• Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed.
• Protect testing materials, systems, and software by following established security procedures at all times.
• Perform basic technical support tasks such as restarting equipment and assisting with password resets when necessary.
• Communicate any incidents or exceptions that fall outside standard policy to management in a timely manner.
• Support scheduling needs based on testing volume and assist with additional onsite duties as assigned.• 1-2 years of experience in customer service or a related office-based support role.
• Strong interpersonal skills with the ability to communicate clearly, professionally, and confidently with candidates.
• Proficiency with computers and comfort handling administrative tasks in a structured environment.
• Availability to work onsite for 30-40 hours per week, including Saturdays.
• Ability to lift up to 40 pounds as part of daily site operations.
• Capacity to remain seated or stationary for extended periods while administering exams.
• Ability to complete routine walk-throughs of the testing area during the workday.