Hotel Operations Manager

Sincere Hospitality is actively hiring for an Operations Manager

Who we are

Sincere Hospitality is a hospitality management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy overcoming challenges as a team and staying ahead of the game when it comes to your profession? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

We are looking for a motivated and service-driven Hotel Operations Manager to join our team at the Hilton Garden Inn. This individual will assist in overseeing the daily operations of the hotel and help ensure guests receive outstanding service throughout their stay.

The ideal candidate is a hands-on hospitality professional with strong leadership skills and the ability to support multiple departments, including Food & Beverage, Banquets, Housekeeping, Guest Relations, Administration, and Sales efforts. This position is ideal for someone who enjoys working in a fast-paced environment and leading by example.

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• On-demand pay available with Tapcheck

Job Summary

As the Operations Manager, you oversee and coordinate the day-to-day operations of the hotel, ensuring the highest quality of service is delivered to every guest in an efficient and courteous manner. Your leadership will help create a positive work environment while elevating the overall guest experience.

This position supports multiple departments including Front Desk, Housekeeping, Food & Beverage, Banquets, Guest Relations, Administration, and Sales efforts. The Operations Manager must be highly organized, service-focused, and capable of balancing operational excellence with team leadership. This position reports directly to the General Manager.

Your day-to-day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

1. Essential Functions
   • Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed guest expectations.
   • Utilize a hands-on approach to build and maintain strong relationships with guests, employees, and business partners.
   • Ensure the seamless operation of all hotel departments including Front Desk, Housekeeping, Maintenance, Food & Beverage, and Banquets.
   • Maintain brand standards and ensure the hotel remains clean, organized, and guest-ready at all times.
   • Serve as Manager on Duty as needed, including evenings, weekends, and holidays.
   • Promptly and professionally handle guest requests, concerns, and service recovery situations.
   • Conduct room inspections and monitor cleanliness and service standards throughout the hotel.
   • Coordinate with department leaders to ensure efficient communication and daily operations.
   • Monitor compliance with hotel policies, safety procedures, and operational standards.
   • Answer calls, texts, and emails in a timely and professional manner.
   • Assist with purchasing supplies and coordinating services with outside vendors.
2. Job Responsibilities
   • Assign duties to staff and provide training and support to ensure consistency with hotel policies, operational procedures, and service standards.
   • Host regular team meetings to communicate updates, feedback, and operational priorities.
   • Assist with scheduling, payroll review, inventory, and operational reporting.
   • Help manage labor costs, departmental expenses, and identify opportunities for operational improvement.
   • Support sales efforts through hotel tours, group coordination, and community partnerships.
   • Collaborate with department leaders to improve guest satisfaction scores and online reviews.
   • Monitor room inventory, availability, and rates alongside hotel leadership.
   • Assist with banquet functions, breakfast operations, and special events as needed.
   • Quickly establish rapport with guests to create memorable and personalized experiences.
3. Supervisory Responsibilities
   
   • Lead, motivate, and oversee a diverse team while creating a positive and collaborative work environment.
   • Assist with recruiting, interviewing, hiring, and training new team members.
   • Monitor employee performance and provide constructive feedback, coaching, and evaluations.
   • Support employee engagement and foster a culture focused on teamwork and sincere hospitality.
   • Handle employee concerns, disciplinary actions, and performance discussions in accordance with hotel policies.
   • Oversee daily operations and scheduling to ensure proper coverage and service levels.
4. Employees at all levels are expected to:
   • Know and follow our Core Values; using them to inform actions and decisions every day.
   • Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
   • Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
   • Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
   • Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.

Qualifications

• 2-4 years of hotel management or supervisory experience preferred
• Experience across multiple hotel departments strongly preferred
• Brand experience preferred
• Strong leadership, communication, and organizational skills
• Ability to work in a fast-paced hospitality environment
• Proficiency in Microsoft Office and hotel management systems
• Hospitality degree preferred, but not required
• Hilton brand experience is a plus

Schedule

• 8 hour shifts, 5 days a week
• Must be available to work morning and evening shifts
• Must be available to work on weekends & holidays
• Must be available to be on call

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.