Professional, Client Leadership

Professional, Client Leadership

As a Professional, Client Leadership, you'll own and grow a portfolio of nonprofit relationships. Their causes include hunger relief, education, conservation, faith-based ministries, rescue missions, animal welfare, and arts and culture.

You'll support brokers, agencies, and nonprofit fundraisers in their work to find, engage, and keep donors using Epsilon's data and audience solutions. If you love data and want your work to support causes people care about, this is the role for you.

You'll be a responsive, organized partner who follows through. You'll learn the cooperative database, our modeling solutions, and the broker community quickly, with coaching and support from your manager and a collaborative team.

Responsibilities

• Revenue growth: Meet and exceed sales targets across your book by keeping recurring accounts active, winning renewals and retests, and expanding what clients use.
• Client success: Recommend the right data and modeling solutions for each campaign to help organizations acquire, reactivate, and retain donors.
• Flawless execution: Partner with analytics, fulfillment, and finance teams so orders ship accurately, on time, and bill correctly.
• Account management: Own forecasting, pricing agreements, and order paperwork for your portfolio, keeping operations running smoothly and clients happy.

What You'll Be Accountable For

• Campaign recommendations: Build and send timely data and model recommendations ahead of each client's mail and cut dates. Track campaign timing across your book.
• Data readiness: Request updated client files and mail files ahead of time, monitor data recency, and submit model evaluation requests.
• Order accuracy: Review purchase orders and confirm specifications before release, including selections, suppressions, keycodes, and output layouts. This includes multi-organization consortium orders.
• Client and broker communication: Explain fees, pricing, and process clearly. This includes new-client onboarding fees, data-use terms, and order timelines. Escalate issues early and drive them to resolution.

Qualifications

• Who You Are: A relationship-builder who earns trust with brokers, agencies, and clients by being responsive, knowledgeable, and easy to work with.
• Detail-oriented. You double-check specifications, numbers, and paperwork because you know small errors cost clients time and money.
• Highly organized. You can manage many accounts and deadlines at once, prioritize well, and follow through without dropping balls.
• A consultative seller in development. You connect client goals to the right Epsilon solutions and can explain the "why" behind a recommendation.
• Coachable and curious. You ask questions, use the resources and experts around you, and are eager to grow into a larger book.

What You'll Bring With You

• Experience: At least 3 years in client-facing account management, sales, client services, or campaign operations, ideally in nonprofit fundraising, direct response, data, or marketing services.
• Nonprofit and data knowledge: Familiarity with nonprofit fundraising and direct mail, including list rental and exchange, brokers, and merge/purge. Experience with cooperative databases or modeling is a plus.
• Operational skills: Hands-on experience managing orders, campaign setup, billing, or insertion orders, plus comfort working in Salesforce and ticketing systems such as JIRA.
• Analytical skills: Comfort reading campaign results and performance data and turning them into clear, actionable recommendations.
• Collaboration: You work well with cross-functional partners such as product, analytics, fulfillment, legal, and finance to get results for clients.
• Curiosity about what's next: Interest in AI, machine learning, and digital activation, and how they can drive fundraising innovation.
• Communication: Strong written and verbal skills, good negotiation skills, and a team-first mindset.
• Travel: Able to travel as needed for client meetings and industry events.

Additional Information

When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture:

Life at Epsilon:

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $64,000.00 - USD $96,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/3/2026.