Dock & Door Maintenance Technician

Dock & Door TechnicianDock & Door Technician – Must have 1-3 years of Dock & Door experience -Madison / Milwaukee / Janesville territoryAt Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:Flexible Work Schedule: Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle.Compensated Travel Time: Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit.Wage range for this position based on experience: $26 - $36 per hourComprehensive Benefits: Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more.Equipment and Tools: Company provides all tools required and work with a well-maintained company service van equipped with a company-paid gas card for your convenience.Incentives and Support: Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.As a Dock & Door Technician you will perform scheduled maintenance and simple repairs on (Dock Doors, Dock levelers, Dock Locks, etc) in a timely and thorough manner. Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader. To provide complete customer satisfaction in a polite and professional manner.Duties & Responsibilities:Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.Performs Scheduled Maintenance (SM) on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.Follows safety rules and ensures that hazardous waste is disposed of properly.Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.Accounts for 100% of paid time.Maintains part inventory and supplies in truck.Maintains service truck to ensure that it is clean, organized and hazard free inside and outEnsures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.Performs related duties as assigned or as the situation dictates.Required Qualifications:Minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.Excellent people skills and verbal communication is necessary.Demonstrated experience reading and interpreting schematics, maps, blueprints, and technical manuals.Hands-on experience working with mechanical, electrical, hydraulic, and material-handling equipment.Proven record of delivering high-quality customer service through professional, courteous, and effective information exchange.Consistent demonstration of professional demeanor while building strong customer relationships and delivering superior service.Strong written and verbal communication skills, with the ability to communicate effectively with internal teams and external customers at all organizational levels.Experience interpreting service documentation and training manuals to support maintenance, troubleshooting, and instruction.Ability to perform arithmetic calculations involving fractions, decimals, and percentages as required for technical and operational tasks.Proven ability to follow verbal, written, and demonstrated instructions accurately and safely.Demonstrated commitment to staying current with industry innovations and product offerings to make informed recommendations based on customer needs.Experience safely operating power tools and equipment such as drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools in a work environment.Demonstrated ability to leverage internal support resources effectively and recognize when escalation or collaboration is appropriate.Willingness and capacity to perform additional related duties as assigned.Must possess a valid driver's license and maintain a good driving record.Physical RequirementsThis position requires the following physical activities on a regular basis:Must be able to operate a forklift, you must safely fit inside a tight operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.Strength & LiftingLight Work – Regularly lift and move up to 20 lbs.Medium Work – Frequently lift and move up to 50 lbs.Heavy Work – Occasionally lift and move up to 100 lbs.Very Heavy Work – Rarely required to lift over 110 lbs.Note: The role may also involve extended periods of walking and standing.Movement & MobilityRegularly: Reaching, handling, pushing, and pullingFrequently: Stooping, kneeling, crouching, and crawlingOccasionally: Climbing, balancing, and kneelingCommunication RequirementsRegularly: Talking and hearing to communicate with team members and customers.Education & Experience:This position requires a minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education. Excellent people skills and verbal communication is necessary. Must possess a valid driver's license and maintain a good driving record.