Concierge

Concierge

Company: HealthAlliance Hospital

City/State: Kingston, NY

Category: Clerical/Administrative Support

Department: Service Excellence and Engagement

Union: No

Position: Part Time

Hours: varied

Shift: Day, Evening

Req #: 48998

Posted Date: Jul 10, 2026

Hiring Range: $17.55/HR - $22.06/HR

Apply Now

External Applicant link ( Internal Applicant link

Job Details:

Concierge Team is responsible for achieving and maintaining a high level of internal and external customer satisfaction. This position will safely and efficiently carry out Concierge & Patient Experience tasks in compliance with established policies and procedures.

Responsibilities:

All Entrances:

• Utilize Fast Pass technology to screen and assign badges to visitors.

• Utilize Green Security technology to screen and assign badges to vendors.

• Serve as a resource providing patients & visitors wayfinding support.

• Communicate cooperatively and constructively with patients, area supervisors, families, administration and other clinical and non-clinical departments.

• Appropriately communicate the arrival of visitors from the Media, Agencies and Organizations following established policy & procedures.

• Manage negative patient experiences in real time; escalating complaints/grievances to Patient Experience Leadership when applicable.

• Assist Patients/Visitors with record requests.

• Partner with Security team to help ensure the safety of all patients & visitors.

• Maintain knowledge of code calling and response.

• Identify obstacles and share suggestions with leadership on regular basis.

• Perform other duties as assigned.

Mary’s Ave Entrance / Broadway Entrance (Medical Village)

• Assist patients and visitors with navigation/way-finding throughout Broadway campus.

• Appropriately confirms outpatient appointments and informs respective department upon arrival.

• Appropriately utilizes tracking system to request patient transport for patients and/or visitors needing wheelchair assistance. If Patient Transport is not available, transports patient to/from department.

• Assist with parking validation when needed.

• Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements (face masks & outpatient appointments).

Emergency Department

• Upon Charge Nurse approval, bring patient and visitor(s) from waiting room to assigned ED Treatment room.

• Conduct routine lobby rounding and ensure patients are made aware of expected wait times (utilizing paragon bed board & computer on wheels).

• Utilizing radio with earpiece, communicate real time information to Emergency Department Charge Nurse regarding patient inquires.

• Appropriately escalate patient complaints to ED Navigator for support.

• Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements, escalating any emergency department extenuation circumstances to Patient Experience Leadership.

• Properly identify patient’s belongings, record belongings and communicates with the distribution team.

Qualifications/Requirements:

Experience:

• Health Care or related customer service experience preferred.

Education:

• High School Degree or equivalent.

Licenses / Certifications:

N/A

Other:

• Must have excellent communication and problem-solving skills

• Strong interpersonal skills

• Team player with cross-functional ability

• Capable of working independently

• Selected computer skills

About Us:

HealthAlliance Hospital

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Savings Account

• Paid Time Off

• Holidays

• Tuition Reimbursement

Apply Now

External Applicant link ( Internal Applicant link

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