Director- Lifecycle Management

DescriptionWe are seeking a Director of Lifecycle Management to build and lead a Lifecycle Management as a Service practice within a managed services provider environment. This role is responsible for creating and scaling a client-facing service offering that spans the full technology asset lifecycle, including planning, procurement, deployment, refresh, recovery, and disposition. This is not a traditional endpoint management role; it is a strategic leadership position focused on service design, operational excellence, vendor partnerships, and revenue growth.ResponsibilitiesBuild, launch, and scale a lifecycle management service offering for MSP clientsDefine service strategy, operating model, processes, and success metricsDevelop standardized programs for device planning, procurement, deployment, asset tracking, refresh, and retirementPartner with sales and solutions teams to support go-to-market strategy and client adoptionEstablish and manage vendor, distributor, logistics, and disposal partnershipsOversee service delivery performance, reporting, financial results, and continuous improvementCollaborate across operations, engineering, procurement, and client success teamsServe as a subject matter expert and strategic advisor for clients and internal stakeholdersLead and develop team members supporting lifecycle operations and program executionRequirementsQualifications8+ years of experience in IT lifecycle management, managed services, endpoint operations, IT asset management, or related areasExperience building or leading a client-facing managed service, practice, or operational functionStrong understanding of end-to-end device lifecycle services, including sourcing, deployment, refresh, recovery, and dispositionProven ability to create scalable processes, service offerings, and operational frameworksStrong business acumen with experience in pricing, profitability, vendor management, and service growthExperience working in an MSP, VAR, OEM, distributor, or similar technology services environment preferredExcellent leadership, communication, and cross-functional collaboration skillsJob typePerm