Field Service Technician - Remote

Job Description

Job Description

Position Summary :

Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and/or industrial ovens, and proofing technology.

Primary Responsibilities

· Supervise mechanical and electrical installation of equipment.

· Service and maintenance of existing AMF equipment.

· Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment.

· Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts.

· Act as a technical resource for the customer to operate AMF equipment at maximum potential.

· Identify and communicate new equipment opportunities to the outside sales force.

· Phone troubleshooting for customer breakdowns.

· Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout.

· Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports.

· Provide feedback to engineering for technical problem solving

· Promote parts, kits, and service for all AMF-installed equipment.

Essential Requirements

• Three (3) years of field service experience in the food/beverage/ bakery or packaging industry

• Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment
• 75% travel required in North America and international
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software.
• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
• Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits.
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices
• Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers

Working Conditions :

• Extensive travel every week
• In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
• Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day/ night shift patterns
• Commercial Wholesale bakeries can be loud, hot, and stressful at times
• Personal tools and diagnostic equipment required