Non Clinical - Non Clinical

Job Opportunity

We are seeking dedicated Patient Access Representatives to support our Admitting department. The representatives will act as the first point of contact for patients and their families, ensuring a smooth registration process.

Responsibilities:

• Conduct face-to-face patient registration and identity verification.
• Accurately capture demographic, clinical, financial, and insurance information.
• Complete registration and financial clearance processes.
• Collect necessary signatures and physician orders.
• Confirm insurance benefits and authorizations.
• Image documents and document activities in registration systems.
• Explain estimated patient responsibilities and collect/process payments.
• Refer appropriate cases for financial counseling.
• Assist with patient inquiries and perform cashiering duties.
• Adhere to revenue cycle policies and maintain confidentiality of patient information.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of experience in financial clearance, financial counseling, or customer service within a healthcare or financial services environment.
• Experience in face-to-face patient registration and identity verification.
• Knowledge of insurance eligibility, benefits verification, referrals, and authorizations.
• Ability to calculate estimated patient responsibilities and process payments.
• Proficiency in computer data entry, patient registration systems, and document management.
• Strong verbal and written communication skills, with attention to detail and effective time management abilities.

Preferred Qualifications:

• Associate degree or equivalent education/experience.
• Certifications such as CHAA, CPAT, or CRCR.
• Working knowledge of medical and insurance terminology.
• Experience in financial counseling in acute or non-acute patient access settings.
• Bilingual fluency in English and another language is a plus.
• Completion of relevant regulatory training or skills validation competencies.

Work Schedule:

These positions include two full-time and one part-time opening, with assignments expected to last between 12 to 26 weeks.

Application Process:

Please submit your resume for consideration. We look forward to hearing from you!