Remote Call Quality Coach II - Healthcare
Humana
New York, NY
- Remote job
Humana seeks a Call Quality Professional II to oversee call quality across Humana MarketPOINT, BPO partners, and related teams. You will monitor calls, conduct investigations, and provide actionable feedback to associates to improve compliance and consumer experience. Remote role with standard 40-hour weeks; requires certifications, training, and the ability to work occasional evenings/weekends. Eligible for a bonus plan and comprehensive benefits. #J-18808-Ljbffr Humana
Vacancy posted 1 hour ago
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