Call Center Manager

Call Center Manager

Location: Valparaiso, IN Compensation: $57,000 annually + bonuses and commission

Job Description

Creating a fresh solution to bath remodeling, Lori K Bath offers a stylish, cost-effective, low-maintenance bath improvement solution to homeowners, commercial customers, and consumers with accessibility needs. Lori K Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all of our products.

America's fastest-growing acrylic bath remodeling company, Lori K Bath of Valparaiso is seeking an experienced Call Center Manager for our Valparaiso, Indiana office. Qualified applicants will possess excellent leadership, communication, and organizational skills, along with previous management and customer service experience. Candidates must be comfortable working evenings and weekends as needed and be able to effectively resolve customer and employee concerns.

Responsibilities

• Schedule and confirm appointments
• Recruit, hire, train, and manage Call Center Representatives
• Answer inbound calls and oversee outbound calling efforts
• Deliver exceptional customer service
• Manage sales representatives' schedules
• Monitor team performance and achieve weekly and monthly goals
• Track key performance metrics and drive continuous improvement
• Resolve customer and employee issues in a professional manner

Qualifications

• Previous call center management or supervisory experience preferred
• Strong leadership and coaching skills
• Excellent communication and interpersonal abilities
• Proficient computer skills, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Goal-oriented with a proven ability to motivate a team

Benefits

• Base salary of $57,000 annually
• Performance-based bonuses and commission opportunities
• Career growth with an industry-leading company
• Supportive team environment
• Full-time position

If you are an experienced leader who enjoys coaching teams, achieving goals, and delivering outstanding customer experiences, we encourage you to apply today!