Inside Sales Account Manager

Inside Sales Account Manager

Sales | Full-Time | On-Site | Waxahachie, Texas

Americase is a Texas-based manufacturer and distributor of protective cargo cases and specialized shipping solutions, serving customers across the country and around the world. We are looking for an Inside Sales Account Manager to grow and support our data center accounts, pairing consultative selling with order execution that customers can count on.

Why Join Us?

• High-Growth Market: Support customers in the fast-moving data center industry, from hyperscale to colocation and modular projects.
• Own Your Accounts: Serve as the primary day-to-day contact for your clients and grow revenue within the accounts you know best.
• Real Products, Real Impact: Help customers protect critical equipment with shipping cases, protective packaging, and reusable-case programs.
• Team Support: Work alongside sales, engineering, operations, and logistics teams who help you deliver on every commitment.

Position Summary

The Inside Sales Account Manager grows and supports data center accounts through proactive relationship management, consultative selling, and accurate order execution. Reporting to the Sales Manager, this role serves as the primary day-to-day contact for clients: responding to inbound requests, learning each client's operations and project pipeline, identifying upsell and cross-sell opportunities, preparing and following up on quotations, and converting requirements into complete, executable orders.

This role manages incoming orders and purchase orders from submission through delivery, coordinating closely with clients, sales, purchasing, operations, warehouse teams, carriers, and suppliers. Success requires commercial initiative, reliable follow-through, and strong knowledge of order processing, pricing, logistics, shipping cases, and protective packaging in schedule-critical data center environments.

Key Responsibilities

• Purchase Order Processing: Receive quote requests and purchase orders, verify part numbers, quantities, pricing, taxes, freight terms, ship-to locations, dates, and special instructions, resolve discrepancies, and enter and acknowledge orders accurately.
• Order Management: Manage revisions, releases, backorders, and closeout with a clear audit trail, and fulfill customer requests within one business day whenever possible.
• Inbound Requests and Quoting: Respond promptly to inquiries, clarify scope, specifications, pricing, delivery, packaging, and shipping requirements, prepare or coordinate quotations, and follow up on open quotes.
• Order Conversion: Convert accepted proposals into accurate sales orders.
• Relationship Development: Build trusted, long-term relationships with purchasing contacts, project managers, and operations teams through responsive service, regular outreach, and timely status updates.
• Account Growth: Proactively engage data center clients by phone and email to uncover needs, and pursue upsell and cross-sell opportunities in materials, components, shipping cases, protective packaging, expedited logistics, replenishment, and reusable-case programs.
• Delivery Execution: Confirm ship-to details, appointments, access requirements, staging plans, carrier selection, tracking, proof of delivery, and escalation paths.
• Documentation: Maintain accurate customer records, bills of material, packing lists, bills of lading, case inventories, return authorizations, and order history.
• Cross-Functional Coordination: Partner with sales, estimating, engineering, purchasing, production, quality, warehouse, finance, and transportation teams to meet client commitments.
• Risk Management: Identify supply, capacity, freight, packaging, and schedule risks early, and develop and communicate recovery plans before milestones are affected.
• CRM and Performance Tracking: Maintain accurate CRM records and track response time, open quotes, conversion, upsell activity, order accuracy, on-time delivery, case utilization, and customer satisfaction.

Qualifications

• 3+ years of experience in account management, inside sales, customer service, order management, supply chain, logistics, or a related business-to-business environment
• Demonstrated experience processing customer purchase orders, validating pricing and terms, entering orders in an ERP system, issuing acknowledgments, managing changes and releases, scheduling shipments, and resolving order discrepancies
• Proven inside sales ability to uncover client needs, recommend products and services, support quotations, overcome routine objections, follow up consistently, and grow revenue
• Ability to interpret purchase orders, bills of material, drawings, specifications, packing lists, and shipping documents
• Proficiency with ERP, CRM, order management, inventory, and Microsoft Office applications

Preferred Qualifications

• Experience in the data center market, including logistics and operations
• Experience supporting hyperscale, colocation, enterprise, or modular data center projects
• Familiarity with data center equipment, infrastructure components, deployment schedules, site receiving practices, and critical-path milestones
• Working knowledge of protective packaging and shipping cases, including case selection, dimensional and weight considerations, labeling, handling, damage prevention, and return programs
• Experience with custom cases, crates, racks, foam systems, shock and vibration protection, environmental barriers, or reusable packaging programs
• Knowledge of domestic and international freight, expedited shipping, claims management, and carrier performance
• Understanding of Incoterms, hazmat considerations, export documentation, or chain-of-custody requirements
• Advanced spreadsheet skills

Skills and Competencies

• Order accuracy and attention to detail
• Purchase order review, entry, acknowledgment, and change management
• Logistics planning and shipment coordination
• Shipping case and packaging knowledge
• Consultative inside sales, upselling, cross-selling, and account growth
• Proactive client outreach, relationship development, and retention
• Schedule ownership, follow-through, and problem solving
• Cross-functional collaboration and escalation management
• Ability to manage multiple orders, priorities, and deadlines in a fast-paced environment
• Clear written and verbal communication and a strong client-service mindset

What Success Looks Like

• Fast, accurate purchase order processing with complete documentation
• Accurate shipping case selection and tracking
• Timely resolution of client issues and claims
• Growth in upsell and cross-sell revenue, quote-to-order conversion, and existing data center accounts
• High client satisfaction and retention
• Reliable forecasting and early visibility of material and delivery risks

Travel and Work Requirements

• Willingness to travel to client, supplier, warehouse, or data center locations as business needs require

Pre-Employment Requirements: Employment is contingent upon successful completion of all pre-employment requirements in accordance with company policy, including a background check conducted in accordance with applicable law.

Equal Employment Opportunity

Americase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: Americase is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who need an accommodation may contact Human Resources.

E-Verify: Americase participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, visit

This posting describes the general nature and level of work for this position. It is not an exhaustive list of all duties, responsibilities, or qualifications, and duties may change at any time with or without notice.