Customer Service Representative - Commercial Deposits (Title/Escrow)

Deposit Service Representative II

Provide exemplary client service to bank colleagues and clients. Accept and process client transactions. Respond to questions regarding Bank services and refer clients to the appropriate colleagues. Maintain accurate files and records of transactions received, processed and/or forwarded for processing.

• Answer questions and research account problems and generate changes to accounts as required.
• Ensure that decisions made are consistent with all Bank and Department policies and procedures, as well as applicable regulations.
• Receive, verify and process all wire transfer requests and answer questions regarding incoming and outgoing wire transfers.
• Reconcile all transfer transactions to general ledger clearing accounts and inputs confidential data to process transfers.
• Handle incoming and outgoing check receipts to and from Specialty Deposits. Verify receipts by confirming account and group number. Provide and obtain appropriate signatures.
• Verify and process stop payments, return items, positive pay and any checks with issues. Handle any checks with issues and prepare settlement returns. Prepare and process account fees.
• Provide customers with information on accounts, rates, service charge restrictions and other relevant account information.
• Research and resolve problems, responding to customer inquiries on account status.
• Proactively prepare and process account fees.
• Prepare entries to adjust general accounts affected by returned items. May approved return items.
• Respond to questions regarding incoming and/or outgoing wires.
• Responsible for collection activities.
• Process positive pay (e.g. account refunds, exceptions, etc.) and stop payments.
• Reconcile top sheet items to trust accounts monthly for clients; resolve difference before next statement is sent.
• Package cancelled checks and statements and send them to clients.
• Apply in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality.
• Perform other duties as assigned or requested.

Required Qualifications*

• Bachelor's Degree or equivalent

Additional Qualifications

• Must have complete understand of BSA (Bank Secrecy Act) and KYC functions as well as legal documents.
• General knowledge of Bank products and services.
• Good verbal and written communication skills.
• Ability to interact effectively with clients, all levels of Bank colleagues and vendors.
• Able to work in a team environment and to adapt to sudden schedule changes.

Compensation Starting base salary: $18.39 - $27.62 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.