Child Development Center Administrative & Office Specialist (Portsmouth)

Child Development Center Administrative & Office Specialist (Portsmouth) Tidewater Community College provides frontline, administrative, and clerical support to childcare operations at the Portsmouth campus and primarily the site Program Director. This essential position may require reporting to work or performing responsibilities during campus closures. Job Description The Administrative Assistant provides front desk coverage, logs children in and out, informs and answers questions regarding programs and services, patron financial obligations, attendance, waiting lists, events, and policies. They ensure child registration and enrollment paperwork is complete, handle telephone calls and inquiries, and maintain records of USDA food program compliance. The role prepares daily, weekly, and monthly reports, charges and records payments, monitors supplies and resources, and interacts professionally with employees, parents, and the community. They maintain confidential filing systems, interact with children using age‑appropriate techniques, observe for signs of illness or neglect, and report as directed. The incumbent is a mandatory reporter to Child Protective Services in cases of suspected abuse or neglect. Knowledge of childcare operations is preferred. Functional Responsibilities Provides front desk coverage, logs children in and out of the facility, and informs and answers questions regarding programs and services, patron financial obligations, attendance, waiting lists, events, and policies and procedures. Ensures child registration and enrollment paperwork is complete and current. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate. Ensures that all USDA food program records are accurate, up-to-date, and readily available. Prepares necessary daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures they are submitted in a timely manner. Charges and records payments in accordance with proper procedures. Notifies supervisor of all delinquent payments. Responsible for monitoring all supplies and resources. Notifies supervisor of items that need to be ordered. Interact professionally with employees, parents, and local community members. Maintain confidential filing system and records on site and electronically. Interacts with children using approved child guidance and age‑appropriate techniques. Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Child Protective Services as prescribed by local policy in case of suspected incidences of child abuse and neglect. Knowledge of childcare operations preferred. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's / Required Qualifications Must be at least 18 years old and have a high school completion or equivalent. Demonstrate skill in problem‑solving techniques and the ability to apply sound judgment in resolving customer‑related issues. Demonstrated knowledge of and ability to use proper business phone etiquette and provide superior customer service. Demonstrated knowledge in computer competency to include data entry, database, spreadsheet, and word processing programs, internet navigation and searches, and electronic mail. Ability to communicate effectively orally and in writing with a diverse public, including drafting reports and correspondence. Demonstrated ability to work in a fast‑paced environment while maintaining harmonious working relationships with internal and external customers. Ability to lift and maintain 40 pounds. Additional Considerations N/A Operation of a State Vehicle No Supervises Employees No Required Travel N/A EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. #J-18808-Ljbffr Virginia Community Colleges