LIBRARY ASSISTANT

Salary: $19.54 - $29.29 Hourly
Location : Surprise, AZ
Job Type: Full-Time Regular
Job Number: 27-00004
Department: LIBRARY
Opening Date: 07/07/2026
Closing Date: 7/13/2026 11:59 PM Arizona

SUMMARY
Incumbents are responsible for entry-level clerical library work. They are often the first face patrons see when they enter the library. They are responsible for making sure the patrons receive phenomenal customer service. They familiarize the patrons with all the various library services, issue and renew library cards, place items on hold, process new library items, deliver curbside items and answer general phone calls.

EDUCATION and/or EXPERIENCE
High School Diploma or GED and one (1) year of customer service or clerical experience. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS
None

SELECTION PROCESS

Applicants whose education, training, and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.
Successful candidates will receive a post-offer, pre-employment background screening to include:

• Criminal Background Screening
• Education & Experience Verification
• E-Verify
• Fingerprinting

To view the full job description, including work environment and physical demands, click HERE .
The City of Surprise is an EEO/ADA reasonable accommodation employer.
The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please
01


I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.

• I acknowledge the above statement.

02


Are you legally authorized to work in the United States?

• Yes
• No

03


Are you currently employed by the City of Surprise?

• Yes
• No

04


Select the option that applies to your highest level of education completed:

• Master's Degree, or higher
• Bachelor's Degree
• Associate's Degree
• High School diploma or G.E.D. awarded
• None of the above

05


How many years of customer service or clerical experience do you possess?

• 5 years or more
• 3 years to less than 5 years
• 1 year to less than 3 years
• Less than 1 year
• None of the above

06


Are you willing and able to work varied shifts to include, days, evenings, weekends, and holidays, including a flexible schedule that may vary from week to week?

• Yes
• No

07


Based on your response to the previous question, please list any current scheduling limitations.
08


Briefly describe your work experience providing public-facing customer service. Please include any library experience.
Required Question