Manager, Service ART
Rigaku Americas
Join Rigaku in shaping a better world through new perspectives!
The Service Manager overseas field and depot service, customer and distributor support, and the overall operational performance of analytical instruments the company produces. This role involves managing a team of service engineers or technicians, coordinating with vendors and internal departments, ensuring regulatory compliance, and driving continuous improvement in service delivery and equipment uptime. A willingness to take on new responsibilities and travel are essential. This position is a full time position at our office located at 1405 Arrow Point Drive, Suite 1301 Cedar Park, TX 78613. Work hours are Monday thru Friday 8:00 AM - 5:00 PM with a one hour lunch break.
DUTIES
Lead and manage service staff
Oversee installation, calibration, troubleshooting, and repair
Develop and implement preventive maintenance programs and service procedures.
Perform electronic set up, test, calibration, and troubleshooting of sold systems
In-House and field service (Domestic & International)
Maintain schedules to ensure timely service and minimal equipment downtime
Ensure high levels of customer satisfaction and timely resolution of service issues
Monitor and reconcile service inventory location
Ensure accurate service documentation and reporting in line with company and regulatory standards
Quote spares, service and service contracts
Customer and distributor support, written and verbal
Other duties as assigned
QUALIFICATIONS
Degree in Electronics or similar discipline, equivalent experience will be considered
+5 years XRF service experience, combination of field and management preferred
Strong technical background
Field and in-house customer support experience required
Good documentation and follow-up skills
Ability to work independently, openly communicate with colleagues, and manage staff
Ability to learn to new products and software platforms as needed
Willingness to travel up to 50% of the time
Excellent communication, problem-solving, and organizational skills.
Windows Office experience required
Ability to work overtime as required
Ability to lift 50 lbs
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