Sales Coordinator

Job Requirements

Starting Pay Rate: $21.00 hourly

The Sales Coordinator role provides vital operational support to the Sales and Services team by managing incoming leads, assisting with contract documentation, and coordinating internal communication across departments. The role is designed for individuals eager to learn hotel sales processes, develop professional relationships across key operational teams, and gain foundational experience in event and group sales coordination.

What does a Sales Coordinator do?

• Receive, review, and distribute incoming sales leads to appropriate Sales Managers.
• Track and maintain lead activity logs to ensure timely follow-up and accurate reporting.
• Assist with RFP responses and preliminary client correspondence.
• Prepare contract and proposal documents for internal review and meetings as assigned.
• Help maintain and update lead and client data in CRM (Delphi) with accuracy and consistency.
• Generate and distribute reports on incoming leads, conversion rates, and production metrics.
• Collaborate with Banquets, Food & Beverage, and other operational departments to ensure alignment on group needs.
• Support internal meetings by drafting agendas, distributing materials, and taking notes.
• Facilitate communication between the Sales team and on-property operations.
• Assist with preparation for travel trade shows, including materials inventory, shipping coordination, and presentation setup.
• Support updates to branded sales collateral and digital assets in partnership with Marketing.
• Provide general administrative support to Sales Managers and the Director of Sales.
• Participate in professional development opportunities and job shadowing to prepare for future roles in Sales or Servicing.
• Contribute ideas for process improvements within the Sales Department.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Sales Coordinator, you'll need:

• Experience in hospitality, sales, or administrative
• Strong organizational and time management skills with a focus on detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with hotel systems (Delphi, LMS) a plus.
• Bachelors in hospitality management a plus.
• Collaborative, adaptable, and eager to learn the hospitality sales process.
• To be able to stand/walk for long periods of time and lift up to 35 pounds.

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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