HVAC Service Team Lead

HVAC Service Team Lead – Seattle, WA/Portland, OR (Remote)

BGIS Integrated Technical Services (ITS) is seeking a skilled and motivated HVAC Service Team Lead to join our growing team in Seattle, WA/Portland, OR (Remote). If you're a seasoned HVAC professional with leadership experience and a passion for delivering exceptional service, this is your opportunity to make a meaningful impact with a global leader in facility management.

About BGIS ITS

BGIS ITS is a service-driven organization built on a foundation of highly trained, professional technicians. Formerly Millian Aire Enterprises, we joined the BGIS group in 2022—a global leader in integrated facility management services. With over 500 commercial field technicians in the U.S. and more than 7,000 globally, we are committed to delivering exceptional customer experiences through continuous training, support, and career development.

Compensation & Benefits

• Hourly Rate: $50.00 - $55.00/hour ($104,000.00 - $114,400 annually based off 40 Hours work week)
• Overtime is authorized: with approval from the Supervisor.
• Per diem: $55 per day and lodging will be provided for authorized out-of-town travel and service.
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 annually (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer contribution

BGIS Kickoff Tech Program – Choose One:

• $3,500 cash bonus
• 40 additional hours of floating holidays
• $1,250 technical training reimbursement

Additional Perks

• Company Vehicle: Take-home option available
• Tech Tools: Company-issued cellphone and tablet
• Annual Boot Voucher: Stay equipped with the right gear
• Comprehensive Benefits: Health, life, and disability coverage
• Corporate Discounts: Exclusive perks through ADP
• Career Development: Ongoing technical training and certifications
• Growth Opportunities: Clear paths for advancement and relocation

About the Role

As the HVAC Service Team Lead, you'll support the Regional Service Manager in overseeing commercial HVAC operations across multiple client sites. You'll serve as the primary point of contact for escalations, guide a team of technicians, and ensure high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, contributing to business growth and operational excellence.

Key Responsibilities Leadership & Operations

• Lead and support a team of HVAC service technicians
• Act as the primary escalation contact for service issues
• Provide daily direction and technical guidance to team members
• Assist with dispatching and scheduling service and maintenance tasks
• Review completed service and repair invoices
• Contribute to process improvements and standard operating procedures
• Hybrid schedule: two days in-office for administrative duties and three days in the field supporting staff and conducting site visits. (ex. 5-day work week)
• Complete administrative follow-up tasks (approx. 25% of weekly duties)

Client Service

• Maintain professional relationships with clients and internal teams
• Respond to service requests and resolve issues promptly
• Conduct monthly audits to ensure service quality and compliance
• Represent BGIS positively and uphold company values

Technical HVAC Work

• Perform preventive and corrective maintenance across multiple facilities
• Install, troubleshoot, and repair HVAC systems, ice machines, and refrigeration units
• Respond to emergency service calls and routine maintenance requests
• Document work in service management systems and ensure compliance with safety and environmental standards
• Recommend enhancements and repairs based on site observations

Qualifications Experience

• 8+ years of commercial HVAC and refrigeration experience
• 3+ years in a supervisory or lead technician role
• Proven ability to manage teams, conduct audits, and ensure safety and quality compliance
• Experience with preventive maintenance, diagnostics, repairs, and equipment changeouts
• Familiarity with national accounts or multi-site operations (preferred)

Certifications

• EPA Universal Certification (required)
• Valid HVAC Journeyman License (preferred)
• Additional certifications such as NATE or HVAC Excellence are a plus

Physical Requirements

• Ability to climb ladders while carrying up to 30 lbs.
• Lift up to 75 lbs. and work in confined spaces
• Frequent standing, walking, reaching, bending, and kneeling
• Consistent use of Personal Protective Equipment (PPE)
• Ability to travel between client sites

Additional Requirements

• Valid driver's license
• Ability to pass drug, background, and driving record checks
• Meet enhanced security clearance requirements
• Willingness to work overtime, weekends, and on-call shifts as needed

Skills & Abilities

• Proficiency in servicing, installing, and troubleshooting:
  • Commercial HVAC systems
  • Refrigeration systems and ice machines
  • Chillers, cooling towers, water source heat pumps
  • Building Automation Systems or Building Management Systems
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Familiarity with light commercial equipment
• Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)

Why BGIS ITS Is Your Ideal Employer

• Career Growth: Tailored training, certifications, and advancement opportunities
• Supportive Culture: Collaborative team environment with robust resources
• Impactful Work: Help commercial facilities run smoothly and efficiently

Ready to Join BGIS ITS?

Take the next step in your career and join a team that values your expertise and dedication.