Clinical Operations Manager

Job Description

Job Description

Clinical Operations Manager

Openings: 7

Work Type: Permanent Placement

Salary: $85K-$113K
Shift Schedule:

• Oconomowoc Only: M-F 8:00 AM–4:30 PM + On-call rotation, rotating weekend clinical supervision, occasional evening coverage, needs to be comfortable being on call
• All Other Locations: M-F 8:00 AM–4:30 PM + occasional evenings until 6:30 if evening activities

JOB DESCRIPTION:

The Clinical Operations Manager provides strategic leadership for residential, partial hospitalization (PHP), and intensive outpatient (IOP) behavioral health programs. This role blends clinical expertise with operational management, ensuring exceptional patient care, regulatory compliance, and efficient program performance. The manager leads multidisciplinary teams, oversees staffing and resource planning, drives quality improvement initiatives, and partners with referral sources and community stakeholders to support program growth and patient outcomes.

KEY RESPONSIBILITIES:

50% Clinical Supervision / 50% Leadership & Operations: *very meeting heavy*

• Oversee both group and 1-on-1 clinical sessions and provide clinical feedback
• Support clinician development
• Performance management: 1-on-1 with staff, any write-ups required, attend new rollout meetings and be able to speak on new policies that leadership is looking to roll out.
• Lead daily operations across behavioral health programs to ensure safe, effective, and patient-centered care.
• Supervise and develop clinical and support staff while fostering a culture of accountability and collaboration.
• Monitor program performance, patient access, census, and key operational and clinical metrics to improve outcomes.
• Ensure compliance with regulatory, accreditation, and documentation standards.
• Support crisis management, patient safety initiatives, and continuous quality improvement efforts.
• Manage budgets, staffing resources, and program capacity to align with organizational goals.
• Build and maintain strong relationships with referral partners, payers, and community organizations.

MUST-HAVE REQUIREMENTS:

• Active Wisconsin independent clinical license: (LPC, LMFT, or LCSW)
• Must be independently licensed and able to provide clinical supervision and sign off on supervision hours
• Master’s degree
• Clinical supervision experience
• Operational leadership experience
• Behavioral health background
• Experience with CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy)
• Textbook knowledge minimum of ERP (Exposure and Response Prevention)
• Performance management experience (coaching, employee development, evaluations, corrective action/write-ups, policy implementation experience)
• Comfortable working 100% onsite
• Open to occasional evening responsibilities
• For Oconomowoc : willing to participate in on-call and weekend supervision rotation
• Soft Skills:
• Adaptable to change
• Comfortable in a growing organization
• Able to manage multiple priorities or "hats"
• Positive and collaborative leadership style

Nice-to-Have Skills:

• Budget management experience strongly preferred
• Additional Certifications: ICS (Independent Clinical Supervisor), SAC, CSAC, or other Substance Use Disorder certifications
• Technical Experience with Workday, Microsoft Office Suite, and/or EMR/clinical documentation systems (Cerner)
• Experience building teams or programs
• Experience leading through organizational change
• Previous success managing clinician performance and development