Deposit Operations Specialist

Job Description

Job Description

SummaryJoin our Deposit Operations team and play a key role in supporting customer account maintenance, documentation review, and operational processes. This position helps ensure the accuracy, compliance, and efficiency of deposit account services while partnering with community offices and internal teams to deliver exceptional customer support.LocationThis position is based at our Corporate Headquarters in Chambersburg, Pennsylvania.Key ResponsibilitiesReview and process deposit account documentation and maintenance requests while ensuring accuracy, completeness, and compliance with bank policies and regulations.Support consumer and business deposit account servicing, customer information maintenance, and documentation retention processes.Provide operational support to community offices and internal departments by responding to inquiries, resolving issues, and assisting with deposit-related workflows.Perform quality control reviews, customer correspondence, and other deposit operations activities to support a high level of service and operational excellence.Assist with additional department projects and operational functions as needed.QualificationsHigh school diploma or equivalent required.One or more years of operations experience or transferable experience in banking, financial services, administration, compliance, or customer support.SkillsExcellent verbal, written, and interpersonal communication skillsStrong attention to detail and accuracyAbility to manage multiple priorities and meet deadlinesProficiency in Microsoft Office applications, particularly ExcelStrong critical thinking and problem-solving skillsComparable Job TitlesTo help our job title resonate with job seekers, similar positions at other organizations may be titled:Deposit Operations SpecialistBanking Operations SpecialistAccount Maintenance SpecialistFinancial Services Operations AssociateCustomer Service RepresentativeCustomer Support SpecialistF&M Trust is an Equal Opportunity Employer - Disability/Vet