IT Service Desk Technician

Line of Business: Service & Support

Pay Range: $75,500.00 - $93,133.33

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Provide technical support and troubleshooting for IT-related issues.
• Manage and resolve service desk tickets efficiently.
• Collaborate with other IT teams to ensure seamless operations.
• Maintain and update IT documentation and knowledge base.
• Assist in the implementation of new IT systems and upgrades.

What Are We Looking For

• Strong problem-solving skills and technical aptitude.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Proficiency in various IT tools and software.
• Commitment to continuous learning and improvement.

Work Environment

• Fast-paced and dynamic work environment.
• Collaborative and supportive team culture.
• Opportunities for professional growth and development.

What We Offer

• Competitive base salary.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including:
  
  • Medical, Dental, and Vision along with Prescription Drug Benefits.
  • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays.

Equal Opportunity Employer - Minority / Female / Veteran / Disabled