IT Technician

Job Description We are seeking a hands‑on, client-facing IT Technician to provide onsite technical support to end users. This individual will serve as the front line of IT support, ensuring a seamless technology experience across hardware, software, and network‑related issues. The ideal candidate is highly customer-focused, proactive, and comfortable working directly with users in a fast‑paced environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2 to 3+ years of hands‑on IT support or desktop support experience Strong troubleshooting skills across hardware, software, and peripherals Experience supporting Windows 10/11 and Microsoft Office/Office 365 Experience using a ticketing system (ServiceNow preferred) for incident management Strong customer service and communication skills in a client‑facing environment Ability to work onsite full‑time and manage multiple support requests #J-18808-Ljbffr