IT Technician

Share Share Email Tweet Share DHA, Housing Solutions for North Texas Join the team dedicated to providing affordable housing solutions across North Texas. At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the IT Technician, you play an important role in helping provide user desktop support and related peripherals for the end-users in all other remote offices. Enjoy these benefits when you join the DHA team! Flex Work: 4.5 or 4-Day Work Week Paid Time Off + 12 Paid Holidays Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan Tuition Reimbursement Employee Assistance Program: Financial, Legal, Mental Health and Counseling Medical, Dental and Vision Plans Section 125 Pre-Tax Cafeteria Plan Health Savings and Flexible Spending Accounts Term Life Insurance: Short- and Long-term Disability Plans Key Responsibilities Installs, configures, tests, monitors and deploys stand-alone and networked thin clients, laptops, computers, and telephony devices and associated peripheral devices. Assists with management of on-prem and in-cloud services Provides desktop support functions to assist users with procedures, and use of desktop and laptop computers, printers, telephones, and related peripheral devices. Analyzes and resolves performance problems involving application software packages, not limited to operating systems and associated firmwares. Receives instruction or on-the-job training on basic structures of organization and any related technology updates. Assists in writing ITR routine checklists, procedures. Serves in a backup role for the Service Desk function as needed. Knowledge and Skills for Success A successful IT Technician has Knowledge of DHA organization, operations, policies and procedures. Knowledge of computer hardware and software use, installation, and configuration. Knowledge of techniques for setting up and testing PC operation and data communication systems. Knowledge of operation, maintenance and performance capabilities of hardware, software, mid-range, file server, PC operating systems and data communication systems and networks. Knowledge of security systems procedures and access controls. Knowledge of telecommunication equipment and peripheral devices. Knowledge of MDM deployment and management. Knowledge of licensing management and acquisition. Knowledge of Azure AD and O365. Ability to install, configure and test system and application level software and upgrades. Ability to analyze hardware and software related malfunctions and determining effective solutions. Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices. Communicating clearly and professionally, both verbally and in writing. The ability to interact effectively with diverse groups of people. Qualifications Associates Degree in Information Technology or related field Two (2) years of computer product support experience Or an equivalent combination of education and experience A+ or MCP certification is required MCDST certificate is required within 6 months of employment How to Apply Applications must be submitted online by using the Apply button at the top of this page. Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. If you are interested in more than one open position at DHA, you must submit an application for each role. The employment history section of the application must be completed. We cannot accept a resume as a substitute. DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status. Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual orientation, gender identity, genetic information, veteran status, familial status or age. We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority. All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing. Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later. Applicant Notice: Only one (1) position can be applied for on an application. All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field. A Resume will not be substituted for completing the Employment History section on the application. A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address. #J-18808-Ljbffr