INSURANCE CLAIMS MANAGER

Location: New York Office (Tri-State Area) Full-Time | Industry Experience Required United Public Adjusters & Appraisers, Inc. (UPA) is seeking an experienced and organized Claims Manager to lead the coordination, strategy, and day-to-day movement of residential and commercial property damage insurance claims. This leadership-level role is ideal for a motivated professional with deep industry knowledge who thrives in a fast-paced, client-driven environment. At UPA, we don’t work for insurance companies—we advocate for the policyholder. If you’re passionate about delivering results, ensuring accountability, and guiding claims to resolution with precision and integrity, we want you on our team. Key Responsibilities Oversee a portfolio of active claims—ensuring timely follow-up, communication, and resolution Serve as the primary point of contact for claim status updates, both internally and externally Manage and mentor internal claims adjusters and support staff Strategize and coordinate claim documentation, including estimates, engineering reports, and expert assessments Engage in settlement negotiations and manage key carrier correspondence Review insurance policies, evaluate coverage, and guide strategy on claim disputes or denials Collaborate with our field adjusters, estimators, forensic CPAs, and legal partners as needed Ensure files are fully documented, compliant, and prepared for appraisal, mediation, or litigation if necessary Qualifications 5+ years of experience in property insurance claims (public adjusting, carrier-side, or IA firm experience) Proven ability to manage multiple complex claims and support a growing team In-depth knowledge of policy language, coverages, and claim handling procedures Strong communication, negotiation, and leadership skills Experience working with Xactimate and other estimating/reporting tools Detail-oriented and highly organized with a process-driven mindset NYS Public Adjuster License preferred (or willingness to obtain) Ability to travel locally for meetings, joint inspections, or site visits when needed Why Join UPA? Be part of a mission-driven team that fights for what’s right High-impact role with leadership opportunities Work with a skilled, cross-disciplinary team including estimators, CPAs, and legal experts Competitive compensation and room for advancement Supportive, collaborative office culture with meaningful client work Salary: $110-130k annually Health Benefits: Medical coverage Paid Time Off & Holidays #J-18808-Ljbffr