Technician Operations

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field. What success looks like Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will: Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time. Raise quality standards: Reduce rework rates Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%. What your day-to-day will look like From day one, you’ll be in the center of the action. A typical week might include: Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers. Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick. Documenting progress across active installs and pushing updates to project managers and internal stakeholders. Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes. Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field. Where this role can take you In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Through all this, you’ll continue to provide a great experience with Meter for our Installation Partner Technicians. Your work will directly define how Meter scales installation quality and speed worldwide. Who you are You thrive on solving problems in real time and making order out of chaos. You’re a natural communicator who can bridge technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations. Clear communication, disciplined documentation, and a builder’s mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements. Why Meter? The internet runs the world. Every purchase you make, video call you join, it's all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. #J-18808-Ljbffr Meter