Technical Support Administrator

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Technical Support Administrator to join our growing team.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are: 
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid Time Off, paid holidays, and more!

Position responsibilities:

• Provide end user support to users including installing software, helping with general computer problems, setting up user accounts, answer inquiries in person, via telephone, or from remote location regarding computer software and hardware operation.
• Install, configure, trouble shoot computers, phones, printers, tablets and other peripherals.
• Install, configure and coordinate all service laptops and service programs for entire technician workforce, including some customer based systems as well.
• Provide software, hardware & user training as required.
• Enforce (and abide by) IT policies as regards employing only appropriate software and hardware as tools to ensure company data is secure at all times. This includes establishing internal user security, protecting corporate resources from unauthorized outside access, and providing for disaster recovery.
• Provide basic Active Directory, Group Policy, SQL, Exchange, IPad, Cell Phone, Virtual Desktops, Office 365, Microsoft Teams, Microsoft Dynamics (CRM), Basic Networking and Wireless Technology as required.
• Complete / maintain documentation of IT setups, processes and all other network documentation.
• Using help desk software and creating timely documentation of each user call and the resolution so that this information can be used to resolve future calls as part of the knowledge base initiative.
• Maintain all VOIP and cellular communication devices and connectivity
• As needed, travel to branches throughout WI, IL, IN, OH, KY, MO,NC,SC,GA
• Special projects as assigned BTG Staff.

Essential skills and experience:

• Associates Degree in computer science or related field, and 1-2 years of IT support experience.
• Extensive knowledge of PC, printer hardware, operating systems and applications including troubleshooting methodology.
• Experience in supporting all mobile devices on various platforms
• Experience with audio visual equipment
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: While performing the duties of this job, the employee is frequently required to sit and use hands, fingers, to operate computer keyboard and calculator, and telephone. Frequent listening and speaking. The employee is frequently required to stand and walk while performing the duties of this job. Occasional reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling is required while performing the duties of this job. Frequent lifting or maneuvering of weight up to approximately 50 pounds is encountered, with the occasional need to lift or move up to 100 pounds (for this, use hand trucks or other type of handling device). Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment:  The noise level in the work environment is usually minimal; however, while performing the duties of this job, the employee may be exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.