Client Services Representative

Overview
At Neenan, we pride ourselves on delivering exceptional client experiences?and our Client Services team plays a critical role in that mission. We"re looking for a Client Services Representative who thrives in a fast-paced, problem-solving environment and is passionate about maintaining strong client relationships after project completion.
In this role, you"ll serve as the primary point of contact for warranty-related needs, working closely with clients, subcontractors, and internal teams to resolve issues efficiently and professionally. If you enjoy hands-on work, creative problem-solving, and making a tangible impact on client satisfaction, this is a great opportunity to join a collaborative, high-performing team. Other responsibilities include the support of Building Management, Small Project Unit, Field Construction and the Warehouse.

What You"ll Do
* Serve as the main point of contact for warranty requests, managing issues from initial intake through resolution
* Communicate regularly with clients, subcontractors, and internal teams to troubleshoot and resolve concerns
* Track and manage warranty callbacks using multiple systems (email, web platforms, phone, etc.)
* Participate in a scheduled on-call rotation to support urgent client needs
* Visit job sites to investigate issues, expand construction knowledge, and help prevent future problems
* Conduct 1-year and 2-year warranty walkthroughs with clients and project teams
* Perform minor repairs and hands-on corrective work when appropriate
* Support project closeout activities and help ensure a smooth transition from construction to operations
* Participate in Operations & Maintenance (O&M) reviews and owner training processes
* Provide feedback to project teams to improve design quality and reduce recurring issues

Job Requirements

What We"re Looking For
* Construction experience with strong mechanical aptitude
* Ability to read and interpret blueprints and construction documents
* Strong problem-solving skills and the ability to navigate challenging client situations professionally
* Excellent communication and documentation skills
* Detail-oriented with a highly organized, methodical approach to work
* Ability to work independently while collaborating across multiple teams
* Comfort handling fast-paced workflows and high volumes of requests
* Willingness to travel, including occasional overnight stays

Technical Skills
* Proficiency in Microsoft Outlook, Excel, and Word
* Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred
* Familiarity with project closeout processes and warranty workflows

Additional Requirements
* Valid driver"s license and clean driving record
* Willingness to participate in an on-call rotation (24/7 team support environment)
* Commitment to continuous learning and professional development

Why Join Neenan?
* Collaborative, team-oriented culture
* Opportunities to grow your construction and client service expertise
* Hands-on, impactful role with visible results
* Exposure to a wide range of projects and internal teams