IT Systems Administrator

IT System Administrator

The IT System Administrator provides day-to-day technical support across business applications, endpoints, hardware, and user access. This role combines hands-on troubleshooting with foundational systems administration, asset management, and service coordination to ensure a reliable and secure technology environment. The position also supports onboarding/offboarding activities, documentation, and specialized tools used by internal teams, including accident reconstruction and forensic systems.

Candidates must be authorized to work in the United States without current or future visa sponsorship.

This position will be fully onsite in our Houston, TX office for the first 6 months to support system integrations. After this initial period, the role will transition to a hybrid schedule with a mix of onsite and remote work.

In This Role, You Will:

• Provide daily support for accident reconstruction and forensic software, hardware, and related systems
• Install, configure, maintain, and troubleshoot Windows-based applications, endpoints, peripherals, and specialized equipment
• Support user account provisioning, access control, software deployment, and updates in alignment with IT processes
• Manage and document incidents and service requests through the ticketing system, ensuring timely resolution and accurate tracking
• Perform initial diagnosis of software, hardware, and connectivity issues; escalate complex problems as needed
• Assist senior IT staff with systems administration tasks and endpoint management
• Maintain accurate IT asset records, including inventory, licensing, assignments, and lifecycle tracking
• Coordinate device deployment, shipping, receiving, replacement, and recovery for both office and remote users
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
• Support onboarding and offboarding processes, including workstation setup and equipment handling
• Collaborate with internal users, vendors, and IT team members to resolve issues and support business-critical systems
• Participate in routine maintenance, audits, and continuous process improvement initiatives
• Perform additional duties as assigned

What You Bring:

• Associate Degree or higher required
• 5+ years of experience in IT support, application support, or systems support
• Demonstrated ability to support enterprise software and hardware in a professional environment
• Strong troubleshooting skills, including experience with niche or vendor-specific technologies
• Experience working within a centralized ticketing or IT service management system
• Working knowledge of IT Asset Management (ITAM) principles, including lifecycle and inventory tracking
• Proficiency installing, configuring, updating, and supporting Windows-based applications and peripherals
• Ability to create clear technical documentation and user-facing guidance
• Strong customer service mindset with effective communication skills across technical and non-technical audiences
• Ability to work independently while collaborating in a team environment
• Willingness to handle occasional physical tasks such as packing, shipping, and receiving equipment

Preferred Qualifications:

• Experience supporting FARO hardware/software (e.g., 3D scanners, point cloud processing)
• Familiarity with vehicle data and diagnostic tools (e.g., PACCAR, Cummins, Bendix, Navistar, Detroit Diesel, CAT ET, Bosch CDR)
• Understanding of accident reconstruction workflows and data collection processes
• Experience supporting forensic, engineering, or other specialized technical user groups
• Experience coordinating with third-party vendors for support and licensing
• Exposure to scripting, automation, or workflow optimization
• Relevant IT certifications (e.g., CompTIA A+, Microsoft)

Who We Are:

YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago as a property damage consulting firm, YA has expanded through organic growth and strategic acquisitions. Today, YA has over 800 professionals dedicated to excellence, partnership, and driving innovation.

The Accident Reconstruction & Biomechanics team applies scientific investigation, engineering principles, and advanced technology to determine how collisions occur and why. Our experts are experienced in litigation support and qualified to provide courtroom testimony

What We Offer:

• Employee-focused culture
• Strong commitment to work-life balance
• Remote work
• Flexible vacation & Paid holidays
• Paid family care/sick leave
• Parental leave
• Medical, Dental, Vision + more
• 401k w/match
• Career growth
• Competitive salaries

Fraudulent Recruitment Alert:

Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message.

All official email communications regarding your application will come from View email address on click.appcast.io or directly from a member of our talent team using an @yagroup.com domain name.

If you suspect any fraudulent activity, please contact us directly at View email address on click.appcast.io.