Restaurant Server

The Server is responsible for ensuring the prompt recognition and seating of all guests in outlet as assigned and as well as providing the highest quality of service to guests in an attentive, courteous, and efficient manner. Hyatt Regency San Francisco Downtown SOMA Posted: Jul 2, 2026 What you will be doing Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Greet and seat guests at appropriate tables in a timely manner. Be attentive of guests’ needs assist in providing a pleasant dining experience. Properly take reservations for outlet. Be familiar with the organization of the Restaurant(s), lounges and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the cloud-based reservation and P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone and make guest reservations according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Know and understand the state liquor laws. Ensure overall guest satisfaction. The ideal candidate for this position High School diploma or equivalent and/or experience in a hotel or a related field preferred. Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr