Housekeeper

Job Details Job Location: Best Western Plus Strongsville - Strongsville, OH 44136 Position Type: Full Time Education Level: High School Job Shift: Second/Afternoon Job Category: Hospitality - Hotel POSITION SUMMARY Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. ESSENTIAL FUNCTIONS Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to: (80%) Picking up trash. Changing linen and making the bed. Cleaning entire bathroom. Sweeping and dusting guest room. Cleaning the windows and balcony Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%) Receive assigned section keys, supplies and any priority room requests from the Executive Housekeeper. Turn in keys and unused supplies at end of shift. (5%) Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%) Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%) Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%) Miscellaneous duties as assigned or directed QualificationsKnowledge and Skills Education: No formal education required. Experience: Prior housekeeping experience desirable. Skills and Abilities: Must be able to communicate in English. Must have the ability to clear hallway linen, strip rooms, clean rooms during an eight-hour working day. Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. No. Of employees supervised None. Travel Required None. Hours Required Scheduled days and times may vary based on need and occupancy. Lifting/Pushing/Pulling/Carrying Constantly pushing loaded supply cart from room-to-room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum. Able to lift 50 pounds without restriction. Bending/Kneeling Constant bending and kneeling to assist cleaning hallways - rooms - bathroom, vanity and making beds. Dusting requires bending to reach low areas on furniture. Mobility Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture. Continuous Standing Continuously standing and/or walking to accomplish all that is required for position. Driving No Driving Required. Work Environment - Inside 100% of 8 hours. Climbing Stairs Up to approx. 40 steps 10% of 40 hour week. Hearing Minimal Vision Critical Speech Miminmal Literacy Miminmal Chemicals/Agents Standard cleaning chemicals. Protective Clothing Type: Gloves (optional). Approx. 20% of 8 hours. Type: Goggles. Approx. 3% of 8 hours. Equipment Operation Vacuum cleaner. #J-18808-Ljbffr Twin Tier Hospitality