Residential HVAC Service Manager

Job Description

Job Description

Circa Service FL is looking for a highly organized and experienced Residential HVAC Service Manager to lead our service team. The ideal candidate is a strong communicator and leader with deep technical HVAC knowledge and a proven track record of managing field teams. You’ll be responsible for ensuring our technicians deliver top-tier service while meeting performance and quality standards.

Qualifications and Duties include, but are not limited to:

• Oversee day-to-day operations of the residential HVAC service team

• Provide technical support and guidance to field technicians

• Monitor job progress and ensure timely, high-quality service

• Conduct regular team meetings, ride-alongs, and performance evaluations

• Assist with scheduling, dispatch coordination, and workload balancing

• Resolve escalated customer issues professionally and efficiently

• Ensure compliance with safety standards and company policies

• Review service tickets and invoices for accuracy and completeness

• Support hiring, training, and onboarding of new technicians

• Maintain clear communication between technicians, dispatch, and management

• Track team performance metrics and drive continuous improvement

• Stay current with HVAC codes, technology, and industry best practices

What We Offer:

• Company vehicle and fuel card

• Competitive salary with performance-based bonuses

• Paid holidays and vacation

• Supportive leadership and streamlined systems

• Opportunities for advancement within a growing company

Experience:

• 5+ years of residential HVAC experience (including 2+ years in a leadership role)

• EPA certification required; NATE certification preferred

• Strong knowledge of HVAC systems, diagnostics, and repairs

• Proven ability to lead, coach, and motivate service technicians

• Excellent communication, organization, and time-management skills

• Proficient with service software and basic office tools

• Valid driver’s license and clean driving record

• Ability to handle a fast-paced environment and make decisions under pressure

The Big Task:

You’ll lead our residential HVAC service department, ensuring excellent customer service, operational efficiency, and technician development — while driving the team toward consistent success.

Job Type: Full-time
Schedule: Monday–Friday, day shift
Location: Based in Florida, local travel required