Sr Associate IS Bus Sys Analyst

Sr Associate Is Bus Sys Analyst

Join Amgen's mission of serving patients. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

In this vital role, as Sr Associate IS Business Systems Analyst at Amgen, you will join the Revenue Management Product Team in Amgen's Client Facing IT organization, and will be responsible for operating and supporting Electronic Data Interchange (EDI) between external wholesalers and Amgen's Model N SaaS platform, which in turn supports pharmaceutical contracting and pricing execution and Gross-to-Net ecosystem. The role primarily liaises with stakeholders in the US Commercial, Finance, Accounting, Trade Operations, and Technology organizations. This Sr Associate IS Business Systems Analyst will primarily support data mappings and data integration for chargebacks and rebates and process workflows with Amgen external wholesalers.

Key Responsibilities

• Stakeholder alignment across business, IT, and external partners to ensure EDI solutions meet business needs.
• Gather and document business and functional requirements for EDI-related processes, including chargebacks, rebates, and 340B data flows.
• Develop business & functional requirement documents for EDI-related processes (e.g., chargebacks, rebates, 340B).
• Ensure accurate and complete EDI data integration (e.g., EDI 852, chargebacks, rebates) into Revenue Management systems such as Model N.
• Data mapping integrity between upstream sources (e.g., SAP, wholesalers) and downstream systems to support pricing, chargeback, and 340B processes.
• Develop and maintain data mapping specifications and validate transformations across systems
• Timely identification and resolution of EDI data issues, minimizing impact to financial processing and reporting.
• Support business-critical processes by ensuring data availability and quality.
• Maintain compliance with data standards and governance, including audit readiness and traceability of transactions.
• Support EDI onboarding and changes for trading partners, including coordination with vendors & internal technical teams.
• Develop test artifacts including test plans, test cases, defect logs for SIT/UAT cycles.
• Coordinate & execute testing (SIT/UAT), defect tracking and resolution support.
• Monitor daily EDI processing and data pipelines, proactively identifying issues and driving continuous improvements in data quality and automation.
• Generate data Validation & Reconciliation Reports highlighting discrepancies, root cause analysis, and resolution tracking.
• Document process flows & standard operating procedures (SOPs) for intake, processing, and exception handling.
• Generate issue & Performance Dashboards / Status Reports providing visibility into processing health, defects, and SLA adherence.
• Demonstrates strong data analysis capabilities with hands-on experience using data analytics tools.
• Practice Agile and use Jira.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The enthusiastic professional we seek is a Business Analyst with these qualifications.

Basic Qualifications

• Master's degree and 2 years of Information Systems experience OR
• Bachelor's degree & 4 years of technical experience OR
• Associate's degree & 6 years of technical experience OR
• High school diploma / GED and 8 years of technical experience

Must Have

• 3–5+ years of experience as a Business Analyst, preferably in data, integration, or revenue management domains.
• Hands-on experience working with EDI transactions (e.g., 852, 850, 810, 835).
• Understanding of data flows, data mapping, and system integrations (e.g., EDI -Model N - SAP).
• Experience supporting testing cycles (SIT/UAT) including test case creation and defect management.
• Strong analytical skills with experience in data validation, reconciliation, and root cause analysis.
• Familiarity with pharmaceutical or healthcare industry processes (e.g., chargebacks, rebates, 340B) preferred.
• Experience working with ticketing systems (e.g., ServiceNow) for incident and service request management.
• Ability to create and maintain documentation (requirements, process flows, SOPs).
• Strong communication skills with ability to work cross-functionally with business, IT, and external partners.
• In-depth understanding of Agile practice and use of Jira as the tool.
• Excellent learning agility, problem solving and analytical thinking approach

Preferred Qualifications

• Demonstrated experience in defining technology solutions.
• Knowledge of regulated drug development and phase I-IV clinical trials to include processes and interactions involving multi-disciplinary teams.
• Ability to lead and influence Clients, other Business Analysts, and Technical Team members.
• Experience delivering solutions in a managed service delivery model.
• Ability to engage, interact and negotiate with IT vendors and services providers.
• The role requires a self-motivated individual with excellent communication skills.
• Proven experience with EDI data processing and troubleshooting.
• Hands-on experience in data analysis and issue resolution impacting business processes.
• Ability to translate business needs into clear functional requirements.
• Experience supporting end-to-end testing (SIT/UAT) and defect lifecycle management.
• Strong stakeholder management skills with ability to coordinate across teams and drive resolution.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible