New Patient Sales & Scheduling Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Profit sharing

• Make outbound calls to prospective new patients and leads
• Respond quickly to new online and phone inquiries
• Follow up consistently with patients who have not yet scheduled
• Build relationships with nervous or hesitant patients
• Identify what prospective patients are looking for and help guide them toward the appropriate appointment
• Confidently overcome common scheduling, financial, and treatment-related objections
• Schedule new-patient exams and consultations
• Follow up by phone, text, and email
• Re-engage older leads who previously expressed interest
• Help fill openings in the new-patient and consultation schedules
• Maintain accurate notes and lead status
• Track leads from initial inquiry through scheduled and completed appointments
• Meet individual scheduling, conversion, and show-rate goals

• Number of prospective patients contacted
• Contact/conversation rate
• New patients scheduled
• Percentage of leads converted into appointments
• Percentage of scheduled patients who show for their appointments
• High-value implant, surgery, and sedation consultations scheduled and completed

• $10 for each qualified new patient scheduled
• Additional $15 when that patient completes their appointment
• Additional $25 for qualifying implant, surgical, or sedation consultations that complete their appointment
• Monthly performance bonuses for hitting new-patient goals
• $250 bonus at 50 qualifying completed new-patient appointments
• $500 bonus at 75 qualifying completed new-patient appointments
• $1,000 bonus at 100 qualifying completed new-patient appointments

• Love talking to people
• Are comfortable making outbound phone calls
• Have a confident and friendly phone presence
• Are competitive and goal-oriented
• Enjoy sales and the process of turning a “maybe” into a “yes”
• Are comfortable asking someone to schedule an appointment
• Don’t get discouraged when someone says no
• Are persistent without being pushy
• Are organized and excellent at follow-up
• Communicate clearly through phone, text, and email
• Can connect with people who may be nervous or anxious about dentistry
• Take ownership of your results
• Enjoy being rewarded for strong performance

• Inside sales
• Outbound sales
• Appointment setting
• Lead conversion
• Call centers
• Customer service
• Dental or medical offices
• Treatment coordination
• Hospitality
• High-ticket sales

• You dislike making outbound calls
• You are uncomfortable discussing money with patients
• You don’t like being measured against goals
• You prefer waiting for the phone to ring rather than proactively contacting people
• You give up after one unanswered call
• You aren’t comfortable asking someone directly to schedule