RESIDENT DISTRICT MANAGER

Job Description

Job Description

Salary: $110,000/Yr-$120,000/Yr

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Resident District Manager (RDM) is responsible for leading and overseeing high-volume dining operations, including café, catering, and beanery services, for a key VIP client. This role serves as the primary point of contact for the client, ensuring exceptional service delivery, operational excellence, and strategic growth. The RDM will drive business performance, develop strong teams, and cultivate a partnership-focused environment with both client stakeholders and internal teams.

• Provide overall leadership and direction for multi-site dining operations, including café, catering, and beanery services.
• Serve as the primary liaison for a high-profile VIP client, building and maintaining strong, collaborative relationships.
• Oversee financial performance, including full accountability for P&L, budgeting, forecasting, and cost controls.
• Develop and execute strategic business plans to achieve operational goals, enhance service offerings, and drive growth.
• Ensure consistent delivery of high-quality food, service, and customer experience across all locations.
• Lead, coach, and develop management teams; build strong talent pipelines and succession plans.
• Address and resolve operational challenges and client concerns with professionalism and effective conflict resolution.
• Implement best practices, process improvements, and innovative solutions to optimize efficiency and performance.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

• Bachelor’s degree or equivalent experience in hospitality, business, or related field preferred.
• Proven experience managing multi-unit, high-volume food service operations required.
• Strong financial acumen with a deep understanding of P&L management .
• Demonstrated success in strategic planning and execution of business initiatives .
• Track record of building, developing, and retaining high-performing teams .
• Excellent client relationship management skills , particularly in high-expectation or VIP environments.
• Strong conflict resolution and problem-solving abilities .
• Exceptional communication, leadership, and organizational skills.

• Strategic thinking and execution
• Relationship building and client focus
• Financial and business acumen
• Talent development and leadership
• Operational excellence
• Adaptability in a fast-paced, high-demand environment

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1534169

Flik Hospitality Group 

HILARIA KWAKUMEY 

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