Customer Service Representative

Call Center - Customer Service RepresentativeLocation: Buchanan, NY (On-site. No remote or hybrid work.)Pay Range: $21 - $23 / hr (depending on experience)JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.Qualifications for Call Center Representative:Exceptional customer service and phone skillsExcellent communication skillsAbility to multitask in a fast-paced call center environment.Strong attention to detail with problem-solving capabilitiesStrong listening skillsAbility to achieve our call center goals.Proficient at typing & comfortable with computersResponsibilities of the Call Center Representative:Answer inbound customer calls in a fast-paced environment.Empathize & understand customer's urgent need for service.Create Tickets and Schedule the customer's appointment.Answer customer questions and provide service information.Communicate with customers via chat or email.Coordinate and communicate with other internal departments.Be prepared to complete other duties delegated on an as-needed basis.No Pest Control Experience Needed- We will train you!Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire:Paid HolidaysPaid Sick Time & VacationDental InsuranceVision InsuranceMedical Insurance401 (k) MatchingAt Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions