Customer Service Representative / Front Desk Manager - Montrose, NY

Spectrum Auto, a certified auto body and collision repair provider in West Nyack and Montrose, NY, is seeking a Customer Service Representative / Front Desk Manager to greet customers, answer phones and online inquiries, schedule appointments, coordinate workflow with insurers, and handle billing and payments. This role ensures a smooth, friendly, and organized front office experience aligned with our safety-first, integrity-driven mission. Responsibilities Greet customers upon arrival and provide a welcoming, professional front desk experience Answer incoming phone calls and respond to online inquiries; provide information about services Schedule appointments, including coordinating times when insurance sends appointments Manage and maintain the service center’s daily and weekly schedule Follow up with customers regarding appointments, estimates, and repair status Process payments and handle cash/POS transactions accurately Maintain and update customer records Keep the customer service area clean, organized, and presentable Communicate clearly with customers, translating technical information as needed Support a quick, transparent, and stress-free customer experience consistent with company values Requirements Strong verbal and written communication skills Proven customer service skills with a friendly, professional, and empathetic demeanor Ability to listen to customer concerns and provide practical solutions Excellent organization and time management to handle appointments and a busy workflow Experience processing payments and handling cash/POS transactions Comfort using CRM or similar software to maintain accurate records Reliability and attention to detail to support scheduling and follow-ups Computer skills Commitment to Spectrum Auto’s values of safety, integrity, respect for customers’ time, and clear communication Knowledge of CCC One Estimate Software preferred Benefits Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Life insurance Paid holidays Stable company with a family feel. Company culture that works hard yet takes care of employees. Opportunities for advancement #J-18808-Ljbffr MissionHires