Dental Call Center Representative

Job Details

Level: Entry
Job Location: 560 White Plains Rd - Tarrytown, NY 10591
Position Type: Full Time
Salary Range: $20.00 - $24.00 Hourly
Job Shift: 8:30 AM - 5:00 PM

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

About the Position

Open Door is seeking a Bi‑Lingual (English/Spanish) Dental Call Center Representative for its Dental Centers in Westchester and Putnam counties. The Dental Call Center Representative will report to the Senior Manager, Call Center and will be based in Ossining, NY with hybrid schedule potential following successful completion of the training process. The Call Center aids with all incoming calls to our centers and supports access for care to our patients for medical, dental, and behavioral health services provided throughout our locations.

Responsibilities

• Schedules dental appointments for providers utilizing the scheduling protocol
• Knowledgeable of dental offices' workflow and interaction with the Call Center
• Answers general patient inquiries
• Manages calls in a fast‑paced environment and within established call timeframe
• Multitasks while conversing with patients and entering information into the system
• Informs patients by explaining procedures, post‑operative instructions, and answers additional questions
• Understands the company's health/pharmacy services and can speak to advantages and overcome objections
• Keeps records of all conversations in electronic health records
• Answers questions related to patient insurance, copayments, and sliding fee scale
• Confirms patient appointments via outbound calls, when needed
• Grows our business by identifying and increasing scheduled appointments and enrolling new patients
• Provides a positive patient experience

Knowledge, Skills, and Abilities

• Basic computer skills including Word, Excel
• Basic familiarity with dental terminology
• Ability to meet and exceed performance goals
• Ability to work well with others
• Strong organizational skills to prioritize multiple tasks
• Must possess excellent verbal and written communication skills as well as excellent interpersonal skills
• Basic understanding of dental clinic processes and operations is required
• Working knowledge of Electronic Medical Records systems

Qualifications

• Work Experience: Minimum 1 year customer service and/or call center experience; Dental office experience preferred
• Education: High School Diploma or GED required

Physical Requirements

• Moderate exposure to adverse working conditions in performing certain activities
• Must be able to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
• Vision adequate to read documents, a computer screen, clinic related documents and forms
• Manual dexterity; ability to lift up to 20 pounds independently; ability to sit, stand, walk, and bend

Benefits

Open Door offers comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. In addition, a competitive salary and annual bonuses based on patient care are provided.

Open Door is an Equal Opportunity Employer.