Adparo Operations Manager

Adparo Operations Manager

At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey in order to improve access to care and combat financial toxicity at both the patient level and the provider level.

We are seeking a highly driven Operations Manager (Adparo) to join our growing team. You will be responsible for building the front-end and back-end teams for Adparo, Annexus Health's tech-enabled service that assists healthcare organizations in managing patient assistance, as well as for overseeing Adparo accounts. This position requires outstanding team management, problem-solving, and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and experience managing C-suite relationships and communications. In this role, you will be the secret weapon of our engineers, users, and Support team as you drive internal strategic and operational initiatives. If you're highly motivated, passionate about technology, and eager to join a fast-growing startup focused on making a difference for patients, we'd love to meet you!

What You Will Do:

• Support the growth of the team: help hire, develop, and mentor team members; plan for the future by identifying and addressing bottlenecks, gaps, and risks
• Proactively contribute to the strategic direction and priorities of the Adparo team based on the needs of Annexus Health
• Oversee the daily performance of our team of financial counselors and team leads
• Drive process improvement initiatives to help make the Adparo team's work more effective and efficient to meet the needs of Annexus Health
• Contribute to the design, documentation, and execution of scalable client implementation and account management workflows
• Work cross-functionally with other Annexus Health teams, including Product, Support, and Provider Solutions
• Provide timely solutions to clients' problems, build sustainable and continuous relationships with clients, and show initiative and drive when dealing with client requests
• Onboard and set up processes for new clients as they come on board
• Investigate client processes, optimizing the workflow to fit with Adparo processes and the creation and implementation of an SOP with Adparo processes
• Monitor and verify that our overflow team is up to date with our current clients
• Monitor and manage issues and escalate to the Director of Adparo as needed

About You:

• Minimum 3 years of experience as a manager of complex operations
• Expertise in financial assistance management operations and strategy
• Proficient in payer billing and requirements; experience working with manufacturer and foundation programs a plus
• Proven experience in healthcare billing
• Ability to plan and structure department workflow and staffing
• Comfortable managing the workflow for the entire process of bringing in a referral to billing
• Ability to review and create efficiencies within the Adparo team
• Proficient in all Microsoft Office applications
• Great attention to detail
• Strong written and verbal communication skills
• Ability to manage time effectively, set priorities, and meet deadlines
• Strong organizational and administrative skills
• Ability/desire to thrive in a service-oriented culture
• Quick and deep learner
• Driven to make a difference

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.