Bilingual CSR (12pm-9pm, OFF WED & SUN)
T-Cetra
Description:
BILINGUAL CSR 12pm-9pm Shift: 12pm 9pm Days Off: Wednesday and Sunday Location: Remote with initial training in Dublin, Ohio Full-time, Hourly Department: OPS Reports to: Customer Service Manager We're constantly developing new and creative ways to solve the industrys most complex problems. Our enterprise software solutions run the gamut of Information Technology Servicesfrom payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today! We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday. Respond to Customer calls in both English and Spanish languages and help with issues related to: Activation of SIM cardsComplete port-in activations
Explaining activation issues, transactions, and terms
Contact carriers to resolve activation issues or verify activations
Develop and maintain a good relationship with merchants, Master Agents, and Employees
All other duties as assigned
Requirements:
Fluent in both Spanish and English
Ability to multi-task and work under pressure
Strong technical and computer skills
Pleasant attitude, treat customers in a friendly and courteous manner
Patient and passionate personality
Communication skills
Ability to work in a fast-paced environment
High School Diploma
College coursework a plus Why Should You Apply? Paid Time Off
Up to $300 monthly bonus
Comprehensive Medical, Vision and Dental
Matching 401k up to 4%
FMLA and Life Insurance
Tuition Reimbursement
Wellness Program
Employee Growth and Development Reimbursement Program
Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
Beautiful nearby walking paths and park
Fun, value centered work atmosphere
Flexible work environment
by Jobble
Vacancy posted 4 days ago
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