Operations Manager - Food & Beverage

Job Title: Operations Manager - Food & Beverage Department: Business Advancement | Blackwell Food and Beverage Operations Operations Manager, Food & Beverage Lead. Innovate. Elevate the Guest Experience. About the Role As an Operations Manager, Food & Beverage, you’ll play a key leadership role in delivering exceptional service across our full‑service restaurant, lounge, student meal program, in‑room dining, and banquet operations. You’ll partner closely with culinary and leadership teams to create memorable dining experiences while driving operational excellence, team engagement, and financial performance. This is a hands‑on role for a leader who enjoys being on the floor, coaching teams, solving challenges in real time, and continuously improving the guest experience. What You’ll Do Lead Operations & Guest Experience Oversee daily operations across all dining outlets and banquets to ensure smooth, high‑quality service Actively lead on the floor, ensuring excellence in service, cleanliness, safety, and sustainability Deliver memorable guest experiences and resolve concerns quickly and professionally Drive consistency with brand standards, including Preferred Hotels quality expectations Ensure operations run efficiently and profitably Team Leadership & Business Operations Recruit, train, schedule, and develop staff and student workforce Support payroll, performance management, and team engagement initiatives Partner with culinary leadership on menu development, presentation, and service execution Support marketing and promotion efforts to grow revenue and enhance visibility Monitor labor and expenses, optimize productivity, and contribute to financial goals Other Responsibilities Ensure compliance with all state, federal, and operational requirements (e.g., alcohol service, safety, sanitation) Take on additional duties to support business needs and team success What You Bring A passion for hospitality, leadership, and creating exceptional guest experiences Strong organizational, problem‑solving, and communication skills A hands‑on, team‑first leadership style with the ability to motivate and develop others Flexibility, creativity, and the ability to thrive in a dynamic environment Work Schedule This role requires flexibility to meet the needs of a 24/7 hospitality operation, including days, evenings, weekends, and holidays. Required Qualifications Bachelor’s degree or equivalent experience 3 years of relevant experience Strong organizational, leadership, and communication skills Preferred Qualifications Associate degree in hospitality or related field 4+ years of relevant experience Why Join Us? At The Blackwell Inn, you’ll be part of a team dedicated to excellence, learning, and growth—right at the heart of The Ohio State University campus. This is more than a job, it’s an opportunity to build your leadership skills, develop your career, and create meaningful guest experiences every day. Benefits Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. Paid time off, including sick and vacation time and 11 holidays. State retirement plan or an alternative retirement plan, both with generous employer contributions. Tuition assistance programs—invest in your future with OSU educational opportunities. Professional development and career advancement within a world‑class institution. Additional Information The target hiring range for this job profile is $55,700 - $72,700. The actual salary paid to an individual will vary based on multiple factors, including but not limited to education, years of experience, internal equity, etc. Location: Blackwell Inn (0254) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts Function: Food Service Sub Function: Food Service Band: Managerial Level: M1 Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr The Ohio State University