Patient Access Representative

Job Description

Your experience matters

At, Highpoint- Trousdale Medical Center we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:


Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off


Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

And much more...

Job Summary:
Patient Access Representative


Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions: Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.

Distributes and explains forms, documents, and educational handouts to patients and families.

Verifies insurance benefits and obtains precertification/authorization as necessary.

Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.

Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

Protects patient privacy and confidentiality in all registration activities.

Participates in performance improvement and required education.

Works alternate shifts/areas as needed to support department operations.

Performs other duties as assigned.

Education/Experience: High school diploma or equivalent required

EEOC Statement:

Highpoint- Trousdale Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.