Patient Access Representative

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

The position serves as a vital connection between patients, participants, and healthcare teams, ensuring a seamless scheduling experience for prescribed procedures. Skillfully gathers and verifies demographic, insurance, and clinical information, helping to create an efficient, accurate, and patient-centered care journey from the very first interaction.

Department: Dermatology

Schedule: Full Time, working Monday - Friday from 7:00 AM - 5:30 PM.

Apply today. SSM Health – We bring out the incredible in you, everyday!

Job Summary:

Responsible for efficiently managing front‑desk operations by completing accurate registration, insurance verification, payment collection, call handling, and clerical support to ensure a smooth, welcoming patient experience.

Job Responsibilities and Requirements:

• Leads portions of new-staff onboarding and acts as a preceptor and go-to resource for other team members, reinforcing best practices and workflow accuracy.
• Assists with monitoring clinic KPIs and performance metrics by identifying trends, reporting issues, and supporting workflow improvements.
• Handles advanced Epic work queue and in basket management, including clearing escalated items, correcting errors, and ensuring timely resolution of front‑end workflow tasks.
• Resolves complex registration issues, including secondary insurance, coordination of benefits, and missing documentation. Monitors and clears MyChart and registration work queues with minimal oversight.
• Verifies insurance coverage and performs real‑time eligibility (RTE) checks prior to service. Supports smooth appointment flow by completing preregistration steps and preparing the department reports with required information.
• Provides detailed explanations of estimates, coverage limitations, and out‑of‑pocket expectations.
• Answers and routes incoming calls, provides routine information, and completes reminder calls, rescheduling, and no‑show follow‑up. May assist with scheduling tests and procedures when required by the clinic.
• Manages complex scheduling scenarios including urgent appointments.
• Creates a welcoming environment by greeting and assisting patients and visitors, managing lobby flow, and providing wayfinding support.
• Performs daily opening and closing tasks and completes clerical duties including mail, faxing, scanning, letters, and referral work queues. May float to other locations as needed to support staffing coverage.
• Perform other duties as assigned.

Education:

• High School diploma/GED or 10 years of work experience

Experience:

• One year experience

Physical Requirements:

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License and/or Certifications:

• None