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Director of Customer Support & Operations

B Capital

Goose is seeking an experienced Customer Operations leader in the greater Chicago area with a hybrid schedule (3 days in office) to scale and strengthen our support organization. You will set the strategy for support quality, coach a team of specialists, and own systems that enable repeatable excellence at scale. You'll hire, coach, and develop Team Leads and Support Specialists, partner with offshore teams, and drive cross-functional collaboration with Implementation, Customer Success, and #J-18808-Ljbffr B Capital

Vacancy posted 5 days ago
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