Director of Customer Support & Operations
B Capital
Goose is seeking an experienced Customer Operations leader in the greater Chicago area with a hybrid schedule (3 days in office) to scale and strengthen our support organization. You will set the strategy for support quality, coach a team of specialists, and own systems that enable repeatable excellence at scale. You'll hire, coach, and develop Team Leads and Support Specialists, partner with offshore teams, and drive cross-functional collaboration with Implementation, Customer Success, and #J-18808-Ljbffr B Capital
$140k
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$50k - $80k
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$171.2k - $273k
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Our Customer Success team is the linchpin of the post-sales customer relationship. By combining... ...complexity by advising on advanced operational strategies and best practices. Deliver... ...coordinate across Sales, Product, Services, and Support to drive long-term health and value...Local areaWorldwideFlexible hours$99.4k - $186.3k
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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer... ...deliver impeccable, always-on customer support across the customer journey - from... ...intersection of AI, product adoption, and operational excellence—and you want to help define how...Work at officeLocal areaWork from homeFlexible hours3 days per week$89.1k - $140.8k
C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention... ...:Champion the enterprise technical and operational capabilities to customer goals and... ...functions across all global regions to support long term strategic plan Develop initiatives...Hourly payFull timeWork at officeWorldwide- ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... .... Job DescriptionThis role is to support growth and customer retention in North... ...to drive positive customer outcomes, operational success, renewals and upsell opportunities...Work at officeImmediate startRemote workWorldwideFlexible hours
$78.8k - $145.13k
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...to grow significantly in the years to come.The Executive Director of Learning & Support (ED) is one of the most important leadership roles at Accelerate... ...The ED leads a team spanning program design, curriculum, operations, career coaching, and data, and is ultimately accountable...Full timeWork at officeImmediate start- ...the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post... ...feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed...
$123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets... ....We are looking for candidates who have experience supporting customers in the following industries:State & Local / Education...Full timeWork experience placementLocal areaRemote work$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper... ...a team of strategists, data scientists, operators, creatives, designers, engineers, and architects... ...lead technical activation activities by supporting deployment planning, provisioning,...Local area$123.1k - $227k
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...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets... ...solutions.We are looking for candidates who have experience supporting customers in one or more of the following industries:...Full timeWork at officeFlexible hours3 days per week$80k - $125k
Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On-Site | ExperiencedThis is not a remote... ...measure the work in tenders, the currency our customers and our operators actually speak. Hitting a customer's quarterly tender...Full timeRelocation package$81.4k - $122k
...business outcomes, cyber resilience, and operational excellence—backed by the strength of... ...family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent... ..., improving customer retention, and supporting long-term growth.The Customer Success Manager...Full timeLive inRemote workVisa sponsorshipFlexible hours$102k - $159k
...everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and... ...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...customer experienceYou have experience supporting deployments with large enterprise...Work at officeRemote workFlexible hours$116.2k - $193.8k
...for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.Customer... ...clients realize value from LSEG solutions. In this role, you will support a defined book of customers using our LSEG Real Time solutions...Full timePart timeInternship$100k - $125k
...Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and... ...celebrate diversity. We're always listening for new ways to support everyone in and out of the office.Benefits include:Medical, Dental...Temporary workWork at office$90k - $120k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment... ...creativity it brings to the table. We operate as a hybrid workplace to ensure our... ...functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to...Work at office$98.5k - $172.7k
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