Parts Counter Clerk

Description

About the Role

Midway Motors Auto Group is looking for a dependable, customer-focused Parts Counter Clerk to join our team.

Our team is small, close-knit, and community focused. We work together, pitch in wherever needed, and do what it takes to make sure our customers have a great experience and keep coming back. While your primary focus will be supporting our Parts Department, we're looking for someone who is comfortable wearing different hats and being part of the entire dealership team.

What You'll Do

• Assist customers, technicians, and other departments with finding and ordering the right parts.
• Answer phones and provide friendly, knowledgeable customer service.
• Process parts orders, invoices, payments, returns, and special orders.
• Receive, organize, stock, and maintain parts inventory.
• Follow up on special orders and notify customers or team members when parts arrive.
• Help keep the Parts Department organized, clean, and running efficiently.
• Work closely with our Service Department to make sure technicians have the parts they need.
• Assist with receiving merchandise, deliveries, and other day-to-day dealership needs.
• Learn our products, systems, and processes to better serve our customers.
• Jump in and help the team wherever needed.

What We're Looking For

• Friendly and customer focused
• Dependable and willing to help
• Organized and able to manage multiple priorities
• Comfortable working in a fast-paced environment
• A strong communicator and team player
• Willing to learn and take initiative
• Someone who takes pride in serving customers and being part of the local community

Automotive or parts experience is helpful, but just as important to us is finding someone with the right attitude who is willing to learn and be part of the team.

Why Midway Motors?

At Midway Motors, you're not just filling one role. You're joining a team that works together to take care of our customers, our coworkers, and our community. If you're someone who sees what needs to be done and is willing to jump in and help, we'd love to talk with you.

Requirements

Job Description

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School diploma or equivalent
• Minimum of 2 years parts department and/or warehouse experience in the automotive industry
• Minimum of 2 years customer service experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Five or more years parts counter, service or sales experience in the automotive industry
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Previous work experience working directly with the public; talking to others to convey information effectively by phone, in written form, email and in-person; actively seeking ways to help people; organize and accomplish work
• Attention to detail
• Customer-focused (internal and external customers) with the ability to give full attention to what others are saying, take time to understand the situation, ask appropriate questions, and not interrupting at inappropriate times
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Explain technical product or service information to customers
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift up to 50 pounds, occasionally lift 75 pounds, and rarely lift 100 pounds with assistance. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in a climate-controlled office/warehouse setting. The noise level in the work environment is usually quiet to moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.